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Front Desk Agent Part-time

Posted May 13, 2022

Hampton Inn & Suites Wichita-Northeast
Wichita, KS
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About This Job

Job Duties And Responsibilities

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

Education And Experience

  • Prior Customer Service Experience
  • High School Diploma/GED

Knowledge, Skills And Abilities

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Hampton Inn & Suites Wichita-Northeast

2433 North Greenwich Road
Wichita, KS 67226

(316) 636-5594

102 Room Hotel

hamptoninn3.hilton.com

At A Glance

Located just off Highway 96 and near I-35, our hotel makes reaching Wichita's corporations, shops, restaurants and entertainment easy. Wichita State University, the Regency Lakes shopping center and the Waterfront complex are all within five miles of this hotel.

Enjoy a great stay with plenty of amenities at our modern Wichita, KS hotel. Start the day the right way with Hampton's free hot breakfast®, including delicious waffles. If you're in a hurry, grab a healthy On the Run Breakfast Bag®, available Monday through Thursday. Keep up-to-date during your stay in our Wichita, KS hotel using free WiFi and a free business center.

The Hampton Inn & Suites Wichita-Northeast features meeting and event space for up to 60 people and a friendly team to ensure your event goes smoothly. Rejuvenate in our fitness room and indoor saltwater pool. Take advantage of spacious, contemporary guest rooms and suites with flat-screen HDTVs, lap desks and free internet access. Our clean and fresh Hampton bed® will help you wake up refreshed and ready to experience Wichita, KS.