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Rooms Operations Manager

Posted May 14, 2022

The Westin St. Francis San Francisco on Union Square
San Francisco, CA
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About This Job

Job Summary

Supports the successful execution of all operations in the hotel operations departments (including Front Office, Engineering/Maintenance and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.

Candidate Profile

Education And Experience
  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area

Core Work Activities

Supporting Rooms Operations Team
  • Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
  • Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
  • Assists in ensuring that the team has the capabilities to meet expectations.
  • Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.

Supporting Property Rooms Operations Function(S)

  • Follows property specific second effort and recovery plan.
  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
  • Takes proactive approaches when dealing with employee concerns.
  • Extends professionalism and courtesy to employees at all times.
  • Communicates/updates all goals and results with employees.
  • Assists/teaches the team scheduling against guest and hours/occupied room goals.
  • Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

  • Provides excellent customer service by being readily available/approachable for all guests.
  • Takes proactive approaches when dealing with guest concerns.
  • Extends professionalism and courtesy to guests at all times.
  • Responds timely to customer service department request.
  • Ensures all team members meet or exceed all hospitality requirements.

Assisting In Managing Profitability

  • Assists in performing required annual Quality audit with GM & RD.
  • Ensures a viable key control program is in place.
  • Understands financial statements, sales and activity reports, and other performance data.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
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About this Employer

The Westin St. Francis San Francisco on Union Square

335 Powell Street
San Francisco, CA 94102

(415) 397-7000

1,195 Room Hotel

careers.marriott.com

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Our Hotel

For more than 115 years, The Westin St. Francis San Francisco on Union Square has welcomed guests with superb service, elevated venues and an unbeatable downtown setting. Located in Union Square, travelers have easy access to restaurants, shops and theaters, as well as the attractions of the Embarcadero, SF's Chinatown and SFMOMA. Guests can recharge in elegant hotel rooms, many featuring chandeliers, soaring ceilings and decorative moldings that reflect the landmark building. All rooms offer Heavenly® Beds, marble bathrooms, Enseo SMART TV systems, ample desks and Wi-Fi. Upgrade to a suite to enjoy a large living area perfect for impromptu business meetings or entertaining. Take advantage of our WestinWORKOUT® Fitness Studio, taste the flavors of San Francisco in our restaurants or savor every sip at our timeless Clock Bar. Dazzle your guests by hosting your wedding, conference or trade show in one of our sophisticated venues, including a ballroom once filled with the sounds of San Francisco's Big Bands.

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