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Assistant Front Office Manager

Posted June 20, 2022

Fairfield Inn & Suites/Springhill Suites New York Manhattan
New York, NY
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Come help lead a great TEAM into Excellence!!!

About This Job


The main purpose of the Assistant Front Office Manager is ensuring the smooth operation of the hotel front desk. To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Director. To direct the Front Office operation in the absence of the Front Office Director.

Essential Functions:  

  • Assist the Front Office Director with setting up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office Operation.
  • Assist the Front Office Director to select, hire, and train staff to meet the Hotel Standards of Service.
  • To assist the Front Office Director in supervising, organizing, directing, and coordinating, the staff and activities of the Front Office.
  • Do a daily inspection and control to all Front Office sections at least 60% of the time.
  • Ensure that Front Office Agents perform their daily duties according to required standards.
  • Check and ensure that consistency in the service for the guest is maintained from the reservation stages to the final departure.
  • Authorize the acceptance of travelers checks, cash advance, rebates, paid outs, and refunds on the basis of established procedures.
  • Monitor and control guests’ credit status to ensure that payment is collectable and received on time.
  • Perform a regular follow up for pending payments to ensure that they are collected. 

Education and Experience:

Previous experience in a similar hotel position is required.

Requires a minimum of 1 year of supervisory experience.

Position requires a varied work schedule that may include evenings, nights, and weekends.

Computer skills required including: Word and Excel.

Clear concise written and verbal communication skills.

Strong organizational skills.

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About this Employer

Fairfield Inn & Suites/Springhill Suites New York Manhattan

338 West 36th Street
New York, NY 10018

+1 212-216-9110

570 Room Hotel

Have everything necessary to be rested, productive and healthy, easily in reach when you stay at Fairfield Inn New York Manhattan/Times Square South, a dual branded property sharing one building with SpringHill Suites New York Manhattan/Times Square South. It all comes together at this hotel with affordable rooms near Madison Square Garden, The Shed, Javits Center and many other Midtown NYC attractions. Find what you need when you need it, whether it's a workout in the 24/7 fitness center or round-the-clock snacks at the Market. A free breakfast featuring scrambled eggs, sausage and plenty of healthy options ensures a balanced start to your day. Make room for your daily routine in our hotel rooms featuring separate living, working and sleeping areas. Our 2,000-square-foot Garment Room offers a focused setting for a successful meeting of the minds in the Garment District. Ask about The Fairfield 100% Guarantee, where we promise you'll be satisfied, or we'll make it right. That's our commitment to you.