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Fairfield Inn Lexington - Front Desk Associate

Part-time

Posted June 13, 2022

Fairfield Inn & Suites Lexington North
Lexington, KY
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About This Job

Job Duties And Responsibilities

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

Education And Experience

  • Prior Customer Service Experience
  • High School Diploma/GED

Knowledge, Skills And Abilities

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Fairfield Inn & Suites Lexington North

2100 Hackney Place
Lexington, KY 40511

(859) 977-5870

114 Room Hotel

www.marriott.com

Our Hotel

When traveling to the Lexington Newtown area for business or fun, Fairfield Inn & Suites by Marriott Lexington North is the ideal hotel for you. We look forward to accommodating travelers in the most spacious guest rooms and suites in the area only 4 miles to Downtown Lexington. The hotel is within a 5 minute drive to the UK Coldstream Research Campus, Lexmark, & Toyota. Lexington is known for The Kentucky Horse Park, University of Kentucky, Keeneland & the historical KY Bourbon Trail. As the closest hotel to the Kentucky Horse Park, located just minutes to Downtown Lexington and the University of Kentucky Campus and Hospital, be sure to take in the sights while here! Enjoy a hotel experience you're looking for. Business travelers, families, sporting teams & fans receive a courteous welcome at check-in and enjoy conveniences of being productive while on the road. There's no denying that the Lexington North Fairfield Inn & Suites is the best value in town. Believe in Fairfield Inn.