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Director of Revenue Management

Posted May 19, 2022

Palmer House, A Hilton Hotel
Chicago, IL
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About This Job

Description

The Hilton Rosemont and Hilton Chicago O'Hare Airport are looking for a dynamic Director of Revenue Management. The 2 properties boast a combined 1160 guest rooms and almost 70,000 square feet of meeting space located adjacent to Chicago O' Hare Airport. This role will sit in the iconic Palmer House and is availble as a hybrid remote location.

A Director of Revenue Management is responsible for monitoring, managing and maintaining group and transient inventories to ensure the most effective and efficient balance between demand and availability in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As the Director of Revenue Management, you would be responsible for monitoring, managing and maintaining group and transient inventories to ensure the most effective and efficient balance between demand and availability in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Manage and maintain group and transient inventory controls including, but not limited to, room accommodation and rate inventory controls, roll-in controls, group inventory and cut-off dates, implementation of blackout dates, maintaining demand information and managing sellout strategies in partnership with Front Office
  • Serve as primary liaison with Front Office, Sales and Marketing and Reservation to maximize inventory and profitability
  • Develop, monitor and adjust sales and pricing strategies
  • Conducts competitive and demand analyses and provides critical analysis of chosen strategies, room statistics and general demand factors to ensure the most effective and efficient balance between demand and availability
  • Conduct forecasting, review all competitive shops, review demand, convention and city event calendars, maintain data on competitor products and maintain historical data on events and performance
  • Monitor and develop team member performance to include, but not limited to, providing supervision professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Recruit, interview and train team members
  • Manage the department and participate in and facilitate meetings

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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About this Employer

Palmer House, A Hilton Hotel

17 East Monroe Street
Chicago, IL 60603-5601

(312) 726-7500

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At A Glance

Palmer House® A Hilton Hotel has 140 years of experience, winning over downtown Chicago travelers with award-winning service. Set in the theatre and financial district, this landmark hotel is close to well-known attractions. You’ll find famous frescoes, stylish suites, massive meeting space and artful dining at Lockwood and Potter's Chicago Burger Bar. Relax at The Spa at Palmer House or work out in the sizeable fitness center.

Small or large, formal or informal, Palmer House has the spaces for all of your meetings and events. This Chicago hotel boasts seven ballrooms, 77 breakout meeting rooms and more than 50 VIP suites. Expect fast internet access, A/V expertise and a connectivity center.

  • AAA Four Diamond Chicago hotel with historic guest rooms
  • In walking distance to Millennium Park, the Art Institute and theaters
  • The Spa at Palmer House offers a menu with both classic and trending services
  • 3 beautiful ballrooms, the largest accommodating 1,200 for banquets
  • Memorable meals under the historic lobby mural at Lockwood