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Front Desk Agent

Posted May 14, 2022

Sheraton Gateway Hotel in Toronto International Airport
Toronto, ON, Canada
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Job Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

At Marriott, we are committed to putting our associates first and their health and safety are our highest priorities. This position requires associates to be fully vaccinated for COVID-19 per current Public Health Agency of Canada standards or approved for a Human Rights accommodation.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification To Applicants

: Sheraton Gateway Hotel in Toronto International Airport takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.


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About this Employer

Sheraton Gateway Hotel in Toronto International Airport

Terminal 3, Toronto AMF, P.O. Box 3000
Toronto, ON L5P 1C4
Canada

(905) 672-7000

474 Room Hotel

www.starwoodhotels.com

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Incomparably Convenient

Sheraton Gateway Hotel in Toronto International Airport is the only hotel located in Pearson International Airport, with direct indoor access from Terminal 3 and convenient and easy access from Terminal 1. Check in for your flight and print your boarding pass from the comfort of our lobby.

Don’t Miss a Beat

Our fully-wireless hotel helps you stay connected. Take advantage of our convenient Internet hub and flight check-in kiosks located directly in our lobby. And with our 24-hour Fitness Centre, indoor pool and more, you’ll never miss a beat.

Sweet and Refreshed

Featuring The Sheraton Sweet Sleeper™ Bed, our contemporary rooms with triple thermal windows are whisper quiet and offer you every possible comfort. Upgrade to our Sheraton Club Rooms to find more of what makes travel enjoyable.