Description

Manager with extensive experience in golf and tournament operation as well as corporate and group outing administration. The Head Professional / Clubhouse Manager should have at least 5 full time years of experience in high-end public or resort course operation with an emphasis on group, outing and tournament marketing and administration. The ability to work in cooperation with other departments is critical to provide our guests with an exceptional golf and gaming experience.

Essential Duties and Responsibilities

• Implementation of policies and procedures and regular scheduling of staff meetings
• Oversees all golf services and operations
• Oversees the reservation system, starting, and monitoring of play
• Oversees the administration of the handicap program
• Meet , greet, and welcome prospective customers
• Enforce all rules and regulations governing golf course usage
• Develop and manage an innovative tournament program that services all customer segments
• Develop and oversee the golf instruction and golfer development programs for all customer segments
• Oversee the operation of a well-managed practice facility
• Maintain close working relationships with the superintendent and all other department heads
• Assist in the marketing and promotion of daily play, new tournaments and events
• Assist in the preparation of budgets, including forecasting and review of all golf revenues and expenses on a daily, weekly, monthly and annual basis
• Maintain and oversee a profitable merchandise concession that is consistent with patron demographics and needs
• Establish sales goals and forecasts for all golf programs and services, monitor and analyze reports
• Assist in all golf related purchases
• Implement cash and system controls to ensure the safekeeping of assets, inventory and resources
• Supervise physical inventories and display of merchandise
• Assist in the development of necessary systems to safeguard inventories
• Assist in the publication of newsletters, informational and promotional materials
• Assist in developing an apprentice program for potential employees interested in Pursuing the profession of golf as a career through the PGA of Americas educational and training programs
• Compile information from market competition for comparison studies to properly position the facility in the marketplace
• To perform other functions as required  

Supervisor:General Manager

Supervisory Responsibilities:  All Golf Course Team Members

Requirements

Knowledge and Certification, Skills and Abilities

Knowledge and Certification Required

• Experienced in GHIN USGA Handicap System
• AA degree in Business Management or Casino hospitality required
• 3 years of manager experience required
• 5 years of experience in high-end public or resort course operation group, outing and tournament marketing and administration
• Knowledge of Gaming rules, operational procedures and customer development
• Knowledge of business practices such as budgeting, expense control, staffing, and training.
• High School Diploma/GED required

Preferred

• PGA Certification.

Skills Required

• Good people skills.
• Appropriate dress code.

Abilities Required

• Must be eligible to obtain Non-Gaming License.
• Must complete a 90 day probationary period.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to talk or hear. The team member is also regularly required to stand; walk; sit; and use hands to finger, handle, or feel objects, tools or controls.  The team member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. The team member is regularly required to stand, for long periods of time.  Must be able to lift up to fifty (50) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The team member is regularly exposed to risk of radiation (from computers), as a great deal of the workday is spent working on spreadsheets or inputting data into the computer system. Office, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke.  Extensive computer use.  Must handle hazardous materials.  Must be flexible with work schedule. Must be willing to work any hours and/or shift, as assigned, according to business needs.  Occasionally must deal with angry or hostile individuals. High volume direct public contact.

Disclaimer and Conditions of Employment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All casino employees are responsible to ensure that their designated operations are in compliance with casino policies, MICS, ICS, Standard Operating Procedures, Tribal-State Compact and Tribal Gaming Regulations.

Conditions of employment with the casino include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing a 90-day introductory period.  Candidates for this position will be required to have dependable transportation available to them.  Must also maintain a valid Driver’s License and be insurable on our company’s policy throughout your time of employment with the casino.

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.