Search 31,111 current hospitality jobs

Front Office Manager

Posted June 14, 2022

Fairfield Inn & Suites Reno Sparks
Sparks, NV
Save this job

About This Job

Job Duties And Responsibilities

  • Monitors daily status of rooms, rates, discount rates and packages
  • Maintains current list of available rooms for walk situations
  • Coordinates blocking of rooms for groups
  • Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
  • Communicates hotel's unique design elements for effective storytelling
  • Reviews and understands budgeted staffing levels to ensure that guest service, operational needs and financial objectives are met
  • Reviews guest satisfaction results and property audits to identify areas of improvement
  • Drives Front Desk Upsell Program in order to assist in maximizing hotel revenue
  • Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify an address employee opportunity areas
  • Ensures staff communicates effectively with other hotel departments
  • Maintains productive relationship with Valet Parking provider
  • Regularly reviews department budget to meet budgeted wages and general expenses
  • Ensures prompt and courteous service to guests
  • Pre-registers guests according to standards
  • Completes and monitors employee schedules
  • Monitors and ensures VIP arrivals are executed to highest standard
  • Keeps track of rooms to ensure accurate status and readiness for check-in
  • Hires, trains and develops direct employees
  • Interacts positively and professionally with guests to resolve issues
  • Acts as Manager on Duty as required
  • Works nights, weekends, and holidays as needed
  • Other duties as assigned

Education And Experience

  • Minimum of 3 years in similar leadership role.
  • High School Diploma/GED, post-high school education preferred

Knowledge, Skills And Abilities

  • Basic math skills
  • Ability to communicate effectively verbally and in writing
  • Strong leadership skills
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
Save this job

About this Employer

Fairfield Inn & Suites Reno Sparks

2085 Brierley Way
Sparks, NV 89434

(775) 355-7700

88 Room Hotel

www.marriott.com

Our Hotel

Located 7 miles from Reno-Tahoe International Airport, our hotel makes travel to Western Nevada effortless. Travelers can spend their day with the family at Wild Island Family Adventure Park or attend an event at Reno-Sparks Convention Center. Our hotel also features a location minutes from Tahoe-Reno Industrial Center. Spacious rooms and suites with stylish decor await guests after a busy day. Select accommodations feature comfortable sofa beds and soothing hot tubs. Guests can jump start the next day with our complimentary breakfast featuring a selection of healthy and hearty meals. At Fairfield Inn & Suites Reno Sparks, our guests are our #1 priority.