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Banquet Captain

Competitive Hourly Wage, Medical/Dental/Vision Insurance, 401K, Employee Assistance Program, Hotel Stay Benefits, Golf Discounts, Spa Discounts, Car Rental Discounts, Company Discounts with Verizon!

Posted May 15, 2022

Arizona Grand Resort & Spa
Phoenix, AZ
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About This Job

Summary of Position:

The Banquet Captain is responsible for handling all aspects of food and beverage functions including preplanning, supervision of staff during set-up/service/breakdown and administrative duties.

Essential Functions:

  • Plan daily and weekly banquet functions.
  • Coordinate interaction with other departments and clients.
  • Supervise staff to include set-up and breakdown.
  • Administer duties to include banquet check preparation, disciplinary documentation, functions review sheets and labor forecasts.
  • Coordinate successful timing of events according to the guest needs and overall Arizona Grand Resort standards.
  • Train new team members.
  • Attend all required meetings.
  • Supervise maintenance of ballroom.  
  • Other tasks as assigned by Banquet Management and Senior Banquet Captains.

Qualifications:

Education: High School Diploma or equivalent preferred.

Experience: 2 years of banquet supervisory experience required.

Certificates or Licenses: Maricopa County Food Service Worker card and Arizona Title IV Alcohol Certification

Knowledge, Skills, and Abilities:

  • Knowledge of and ability to abide by and enforce Maricopa County Health Food regulations and state, federal and corporate liquor regulations.
  • Ability to perform all of the basic functions of the banquet server
  • Extensive knowledge of food an beverage preparations, service standards, guest relations, and general etiquette
  • Ability to move in tight quarters effectively and quickly to monitor and supervise line staff
  • Ability to make quick and accurate decisions
  • Ability to listen, effectively accomplish task, and speak clearly.
  • Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards

Personal Characteristics:

  • Behaves ethically
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language sufficient to understand menus, knows ingredients in food prepared, and to communicate with guests and service team.
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)
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About this Employer

Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway
Phoenix, AZ 85044

(602) 438-9000

744 Room Resort

www.arizonagrandresort.com

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Arizona Grand Resort & Spa puts you in the midst of one of Phoenix, Arizona's most naturally beautiful places. The region's only AAA Four-Diamond all-suite hotel is ideally situated on the doorstep of 17,000 acres of South Mountain Preserve, the largest municipal park in the nation and the most visited hiking destination in the state. The resort is conveniently located just six miles from Phoenix’s Sky Harbor International Airport and features a variety of amenities including, an 18-hole golf course, 7-acre water park, 20,000 square-foot athletic club, full service spa and salon, six on-site restaurants, and much more.

Whether attending an event, making a quick getaway or taking the annual family vacation, you'll be warmly welcomed and well cared for at our luxury hotel in Phoenix, Arizona.

About the company

As a family-owned company, the mission of Classic Hotels & Resorts is to attract and retain innovative, results-driven individuals who will foster a service culture built upon our foundation of family-oriented core values. Classic Hotels & Resorts’ leaders and team members share a vision…to create A HEARTfelt Experience…BEyond Expectations, connecting with our guests emotionally and ensuring they return again and again. In order to be successful at any of our world-class properties, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests, and embracing our BEyond Expectations standards. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our properties and our company.

Arizona Grand Resort & Spa provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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