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Executive Housekeeper

$350 Sign On/Retention Bonus

Posted June 16, 2022

Freepoint Hotel
Cambridge, MA
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About This Job

Overview

Opportunity:  Executive Housekeeper

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Potential Career Path

Area Executive Housekeeper – Assistant General Manager – General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
  • Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
  • Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
  • Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs.
  • Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner. 
  • Prepare required paperwork pertaining to departmental functions.
  • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. 
  • Develop and implement policies and procedures for the operation of the department or the hotel.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma or equivalent preferred.
  • Two years previous housekeeping supervisor experience required.

HHM Benefits and Perks

  • Competitive wages for full time and part time opportunities
  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Free Basic Life Insurance
  • Hilton Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Referral Bonus Program

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching. 

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Freepoint Hotel

220 Alewife Brook Parkway
Cambridge, MA 02138

(617) 491-8000

121 Room Hotel

www.freepointhotel.com

Our Hotel

As one of the nation’s smartest cities, there is a lot to discover and unpack in Cambridge. Freepoint Hotel is a great place from which to explore this city—the fifth largest in Massachusetts and a short train ride away from Downtown Boston, Belmont, and Somerville.

Located a short walk (or free shuttle ride) away from the Alewife Train Station, Cambridge and Boston are at a visitor's fingertips at Freepoint Hotel. From the Red Line it’s easy to explore nearby Davis Square, Harvard Square, Kendall Square and Downtown Boston. There are a host of great restaurants, some great shops, and a few great museums in Cambridge. There are even some Universities people may have heard a thing or two about.

Some of Cambridge’s best food and drink is right in Freepoint Hotel at Freepoint Kitchen & Cocktails by Matthew Gaudet. Our esteemed Chef is well-known in Cambridge as he was the Chef Owner of the beloved Cambridge restaurant West Bridge. The food and drink menus both emphasize local ingredients. Our bar is best known for its specialty Manhattan Menu, which features 8 variations on this classic cocktail. 

At Freepoint Hotel, guests will enjoy newly renovated and smartly designed guestrooms with deluxe amenities such as superfast complimentary Wi-Fi and hair products by Living Proof, an innovative local company. They will also have access to our brand new, well-equipped fitness room as well as access to our daily shuttle which will take them anywhere in a two-mile radius.