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Front Desk Guest Service Agent

On-call Part-time

Posted February 25, 2023

Waikiki Resort Hotel
Honolulu, HI
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Join the Waikiki Resort Hotel Guest Service Team!


Per Collective Bargaining Agreement

About This Job

On-Call Front Desk Guest Service Agent

On-call position for a team player with excellent customer service skills.

Must be able to multitask, create a positive image for guests, and communicate fluently and effectively in English.

Ability to fully converse in Japanese, Korean or Chinese is a plus, but not required.

Mostly evening shifts, weekends and Holidays on an on-call basis.

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About this Employer

Waikiki Resort Hotel

2460 Koa Avenue
Honolulu, HI 96815

Telephone (808) 922-4911
Reservations (808) 922-4911

275 Room Hotel

Our Vision

We believe in delivering a true Hawaiian hospitality experience, the Waikiki Resort Hotel way.  We strive to deliver customer satisfaction with a positive, can-do attitude.

Our Mission

To exceed guest expectations with aloha, integrity and respect.  Waikiki Resort Hotel is committed to delivering extraordinary customer service with a true service spirit that exemplifies the spirit of aloha.  Our ambition is to create genuine experiences for our guests at every possible opportunity.  We are the Heart of Waikiki.

The Waikiki Resort Hotel is a 275 room property centrally located near the Hyatt Regency and the Pacific Beach Hotel.  Our guests like the fact that we are 1 block from Waikiki Beach and are in close walking distance shopping and points of interest.

We feature two restaurants; The Ilima Restaurant, open breakfast and lunch and the Seoul Jung Restaurant, open for lunch and dinner.  The Ilima Restaurant serves a popular breakfast buffet and feature American and local cuisine.  The Seoul Jung Restaurant features authentic and delicious Korean cuisine.

We also now feature a Wine Bar off the Main Lobby called the 'Collection Wine Bar'.  The open air lobby also have a Sundry Store, a vitamin shop and a small cosmetic store in addition to the Korean Airlines Ticketing Office.