Palm Beach Marriott Singer Island Beach Resort & Spa is seeking IRD Servers to join our team at our award winning resort.

Job Description: Provide guests with the highest standards of food and beverage service, maintaining company and brand standards.  IRD is responsible for: set up; deliveries; and retrieval of room service trays. To qualify for this position, one must be hospitable and demonstrate the ability to serve our guests in a friendly and courteous manner.  

ESSENTIAL FUNCTIONS

SERVICE

• Greet and serve guests, following Marriott guidelines and all other details of our policies and procedures regarding the service of food and beverage.
• Set cart to brand standard correctly and uniformly, using: clean, pressed linen (without rips, stains or tears); clean, unspotted silverware; clean china with no chips or cracks; clean unspotted glassware.
• Required to lift trays or push wheeled carts to deliver orders.
• Know the menu in detail and be able to knowledgeably explain the major ingredients and preparation methods for each item to be served.
• Acknowledge and respond to all guest requests, bringing them to the attention of (or turning them over to) a supervisor when necessary.
• Keep station neat and clean during service.
• Know and use "suggestive selling" techniques when possible, e.g., selling a la carte wine, mixed drinks, after dinner cordials, coffees, etc.
• Follow all guest check and money-handling procedures.
• Use proper clearing and break-down procedures.
• Return all food to the kitchen.
• Complete any assigned side work, such as refilling condiments, sorting linen, hanging/storing drapes, cleaning/storing serving equipment, etc.
• Return clean serving equipment to proper storage area.
• Help keep all storage areas clean and organized.
• Inform management of any lost or damaged equipment, linen, etc.
• Complete any assigned work duties.

GUEST RELATIONS

• Be readily available/ approachable for all guests.
• Take proactive approaches when dealing with guest concerns.  Follow property specific second effort and recovery plan.
• Extend professionalism and courtesy to guests at all times.

OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM: 

• The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
• Carry out all reasonable requests by leadership team.
• Comply with department uniform and appearance standards.

About Palm Beach Marriott Singer Island Beach Resort and Spa

An Equal Opportunity Employer M/F/Disabled/Veterans and Drug Free Workplace