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Group Rooms Coordinator / Reservationist

Posted June 28, 2022

Hyatt Regency Long Beach
Long Beach, CA
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About This Job

Description

The Group Rooms Coordinator primary responsibility is to handle guest room reservation requests for the hotel, provide guest with hotel facility information and answer questions relating to the hotel and local area. Must be able to type 35 wpm and have excellent communication skills.

  • All GSB Turnovers –  Including for future years.
    • Redistributing Inventory 
    • Protecting and booking staff rooms and concessions
    • Creating PMs
    • Group Maintenance  cleanup and web-link creation.
  • Group GDR Review
    • Checking for VIPs
    • Making sure routing is correct for VIPs and staff rooms
    • Applying amenity credits
    • Double checking all concessions are applied correctly such as: staff rates, suites, etc.
    • Applying earned comps correctly with fixed charged.
    • In addition to applying earned comps, creation of group comps sheets.
    • Updating/removing rebate packages for concessions
    • Setting rebate reminder to send report at checkout.
  • Cancellation Tracking Report
    • Track and charge late cancellations daily
    • Update cancellation tracker
  • Failed Deposit Report
    • Tracking reservations with a failed deposit and reaching out for updated payment.
    • Cancelling reservations if failed to provide updated cc.
  • Assist with other on-property reservations need including but not limited to: BT, sales site, event  comp, catering PM, suite holds
  • On-site phone coverage
  • Group Reservations Assistance
    • Uploading rooming list
    • Setting up billing and routing
    • Setting up sub-blocks and additional PMs
    • Group changes, cancellations, etc.

Requirements

Qualifications -

  • Flexible schedule required. May require to work weekends based on hotel’s needs.
  • Minimum 1 year of hotel experience required. Front office and /or reservations experience preferred.
  • Basic administrative skills required including usage of Microsoft Excel and Word
  • Previously experience of Hyatt reservations sytem (Reserve, Opera) highly preferred.
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About this Employer

Hyatt Regency Long Beach

200 South Pine Avenue
Long Beach, CA 90802

(562) 491-1234

528 Room Hotel

longbeach.hyatt.com

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Explore a premier waterfront setting steps away from Long Beach Convention and Entertainment Center and Aquarium of the Pacific when you stay at Hyatt Regency Long Beach. With a perfect combination of style, sophistication and comfort, you can count on a relaxing and productive stay at our luxury downtown hotel, the only 4 Diamond Award-winning hotel in Long Beach.

Make yourself at home in one of our newly renovated rooms with ocean views and world-class amenities. Experience California-style dining at Tides and get a fresh cup of coffee at Perks. For a perfect evening with friends, enjoy specialty drinks and sports at the Lobby Bar. Our outdoor pool beckons with azure water and a sun deck. Our fitness center is stocked with top-of-the-line equipment and offers harbor views with your workout. The best part? Caring expert service to help you have the best experience.

When it comes time to venture out, you are in the heart of it all with over a 100 restaurants within walking distance, shopping and entertainment at The Pike across the street and the fascinating Aquarium of the Pacific less than a mile away. Step back in time on Queen Mary or take in a concert at the Long Beach Arena. Southern California theme parks and three area airports are a short drive away.