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Front Desk Agent

M/D/V, 401(k), EAP, Life Insurance, Sick Time (PTO after one year of service), Bonus potential, Wellness Bonus/Ski Pass, Housing Available; See Benefit Summary for full list.

Posted April 27, 2022

The Gant
Aspen, CO
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To provide maximum levels of guest service through efficient guest registration, interdepartmental communication, problem resolution, and account balancing. This position involves all front office activities as they relate to guest service, account balancing, and communication.

Compensation

$18.00-20.00

About This Job

DUTIES AND RESPONSIBILITIES

  • Provide guest services in a courteous and friendly manner.
  • Maintain the front desk as a communication center for the entire property and staff, with smooth, friendly, and efficient operations.
  • Register guests and maintain accurate guest information, including guest charges.
  • Provide accurate and complete operations according to The Gant policy.
  • Maintain cash drawer, including petty cash accounting.
  • Provide accurate information about The Gant, the community, and special attractions and activities.
  • Solve problems courteously and efficiently, and to alert the appropriate supervisor for follow-through if necessary.
  • Process all mail, messages, and deliveries for guests and homeowners.
  • Keep the office clean and neat at all times, monitor all work areas for safety and sanitation.
  • Employ safe lifting techniques at all times.
  • Have a working knowledge of the emergency and safety manuals to provide a safe environment.  Know the safety and emergency procedures.
  • Correct any dangerous situation that may present itself.  Initiate action and follow through.
  • Have a working knowledge of the Front Desk Training Manual.
  • Other duties as assigned.

QUALIFICATIONS

  • Previous hospitality experience preferred.
  • Valid driver’s license preferred.
  • Effective communication both verbally and written in English, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Bilingual a plus.
  • Available to work flexible schedule, including nights, early mornings, weekends and holidays.
  • Hotel computer systems background preferred.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

  • The primary work area is the front desk, lobby, and office area.
  • Extensive computer and telephone operation.
  • Extensive contact with guests.
  • Fast paced work environment with multi-tasked duties.
  • Assist bell staff with luggage deliveries if necessary.
  • Spend most of the day standing.
  • Visual ability to read computer screens and switchboard.
  • Manual dexterity involved in typing, operating a PBX, and passing documents to guests over the front desk.

TOOLS AND EQUIPMENT

  • PBX switchboard.
  • Computers and related materials.
  • Vans.
  • Luggage carts.
  • Copy, fax, and postage stamp machines.
  • Office furniture and supplies.
  • Front Desk, PBX, and Bell Person Training Manuals, Emergency Manual.
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About this Employer

The Gant

610 S. West End Street
Aspen, CO 81611

(970) 925-5000

120 Room Resort

www.gantaspen.com

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Our Resort

The Gant is Aspen, Colorado’s premier condominium resort, providing the comforts of a condominium vacation rental with the services and amenities of a luxury hotel.

Located on 5 beautiful acres at the base of Aspen Mountain, The Gant provides easy access to world class skiing and historic downtown Aspen, along with our signature Gant Van service for on-demand in town and airport transportation. The Gant is also the only full service condominium resort in Aspen to offer on-property food and beverage service with Pepperjack’s Cafe.

Come see what makes The Gant authentically Aspen.