DUTIES AND RESPONSIBILITIES

• Provide guest services in a courteous and friendly manner.
• Maintain the front desk as a communication center for the entire property and staff, with smooth, friendly, and efficient operations.
• Register guests and maintain accurate guest information, including guest charges.
• Provide accurate and complete operations according to The Gant policy.
• Maintain cash drawer, including petty cash accounting.
• Provide accurate information about The Gant, the community, and special attractions and activities.
• Solve problems courteously and efficiently, and to alert the appropriate supervisor for follow-through if necessary.
• Process all mail, messages, and deliveries for guests and homeowners.
• Keep the office clean and neat at all times, monitor all work areas for safety and sanitation.
• Employ safe lifting techniques at all times.
• Have a working knowledge of the emergency and safety manuals to provide a safe environment.  Know the safety and emergency procedures.
• Correct any dangerous situation that may present itself.  Initiate action and follow through.
• Have a working knowledge of the Front Desk Training Manual.
• Other duties as assigned.

QUALIFICATIONS

• Previous hospitality experience preferred.
• Valid driver’s license preferred.
• Effective communication both verbally and written in English, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Bilingual a plus.
• Available to work flexible schedule, including nights, early mornings, weekends and holidays.
• Hotel computer systems background preferred.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

• The primary work area is the front desk, lobby, and office area.
• Extensive computer and telephone operation.
• Extensive contact with guests.
• Fast paced work environment with multi-tasked duties.
• Assist bell staff with luggage deliveries if necessary.
• Spend most of the day standing.
• Visual ability to read computer screens and switchboard.
• Manual dexterity involved in typing, operating a PBX, and passing documents to guests over the front desk.

TOOLS AND EQUIPMENT

• PBX switchboard.
• Computers and related materials.
• Vans.
• Luggage carts.
• Copy, fax, and postage stamp machines.
• Office furniture and supplies.
• Front Desk, PBX, and Bell Person Training Manuals, Emergency Manual.