Do you love the great outdoors? Are you interested in being part of a professional, hospitality-oriented, fun and friendly team? Are fresh air and beautiful vistas something you crave? If all this sounds appealing, we urge you to consider becoming a member of our team at Buck’s T-4 Lodge and Restaurant in Big Sky, Montana!!

As Front Desk Agent at our hotel, you will greet and register guests, and provide prompt and courteous services throughout their stay.  You will assist guests efficiently and courteously in all functions, while projecting high standards of service and professional hospitality at all times. 

Full-Time, Part-Time and Seasonal positions available!

Job Description: Greet and register guests, provide prompt and courteous services, and close out guest accounts upon completion of stay. Assist guests efficiently and courteously in all functions, while projecting high standards of service and professional hospitality at all times.

Education & Experience:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Prior hospitality experience preferred.

Physical Requirements:

• Ability to stand and move throughout front office and continuously performs essential job functions.
• Occasional twisting, bending, stooping, reaching, standing, walking.
• Frequent talking, hearing, seeing and smiling.

Desired Competencies, Work Skills, and Knowledge required: 

• Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.

Essential Functions:

FRONT DESK 

• Assist guests by:

• Properly assign room locations, rate room selling strategies, and guaranteed or requested room types.

• Daily knowledge of groups or functions in-house

• Understand qualified discounts and availability

• Accurately handle future and same day reservations or walk-in guests

• Check-in and check-out guests in a knowledgeable, efficient and professional manner

• Post, correct or adjust charges to guest account as necessary

• Be knowledgeable of hotel credit, cash in advance, and check cashing procedures.

• Maintain accuracy in cash handling procedures.

• Perform all shift checklist responsibilities.

• Familiar with frequently used Standard Operations Procedures.

• Basic knowledge of how to operate all Front Office equipment.

• Ability to solve basic equipment problems and/ or who contact for resolution.

• Support team members to ensure the team’s entire workload is completed daily.

• Actively identify barriers and attempt to resolve within the team.