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Bell Person

Posted June 27, 2022

Hilton Garden Inn New York/Manhattan-Midtown East
New York, NY
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About This Job

Overview

Opportunity:  Bell Person

Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services. 

Potential Career Path

Bell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General Manager

Essential Job Functions

  • Load and unload luggage carts.
  • Tag and store luggage.
  • Escort guest to hotel rooms.
  • Provide an overview of guest room, hotel services and amenities. 
  • Make deliveries to guest rooms.
  • Assist guest with room changes.
  • Stock pantry when necessary.
  • Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
  • Perform house attendant functions when staff shortages occur. 
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma preferred.
  • Previous customer experience required or equivalent training.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Hilton Garden Inn New York/Manhattan-Midtown East

206 East 52nd Street
New York, NY 10022

(212) 794-6000

At a Glance

Located just minutes from Rockefeller Center, Radio City Music Hall, the Theater District and some of New York’s best shopping, Hilton Garden Inn New York/Manhattan-Midtown East provides easy access to everything that the vibrant city of New York has to offer. The United Nations Headquarters, the Chrysler Building and many other iconic landmarks are all conveniently near our welcoming hotel in Midtown Manhattan.

Guests can start each day with a cooked-to-order breakfast in the Garden Grille & Bar and after a busy day, unwind by the inviting fireplace in the stylish lobby lounge. All of the spacious guest rooms and suites at this stylish Midtown Manhattan, NY hotel, feature comfortable beds with plush, hypoallergenic bedding. 

  • Friendly, modern hotel in Midtown Manhattan, NY; minutes from fantastic shopping, dining and entertainment
  • Near NYC attractions including Radio City Music Hall, Times Square, the Chrysler Building and the Theater District
  • Contemporary board room and complimentary 24-hour business center
  • Complimentary 24-hour fitness center
  • Onsite dining in the Garden Grille & Bar