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Restaurant Manager

Posted April 29, 2022

Topnotch Resort
Stowe, VT
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About This Job

Job Overview: To coordinate the activities of the outlet’s staff to deliver quality product and to service

to restaurant customers.

Responsibilities And Duties

  • Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient operation

of the outlet. Organize and conduct pre-shift and departmental meetings communicating pertinent

information to the staff, such as house count and menu changes. Schedule and direct staff in their

work assignments.

  • Interact positively with customers promoting hotel facilities and services. Resolve problems to the

satisfaction of involved parties. Answer telephones in a clear voice, coordinate and document

reservations. Organize special events in the restaurant such as receptions. Maintain rapport with all

departments and attend relevant meetings.

  • Move throughout facility and kitchen areas to visually monitor and take action to ensure food

quality and service standards are met. Verify temperatures, judge appearance and taste of products

and check preparation methods to determine quality. Give guidance toward improvement and make

necessary adjustments for consistency.

  • Maintain profitability of outlet to support overall hotel operation. Control payroll and equipment

costs (minimize loss and misuse). Ensure par stock levels are maintained by calculating inventory,

ordering and retrieving supplies and stocking shelves by stooping, bending, lifting heavy articles

and reaching overhead. Evaluate cost effectiveness of all aspects of operation. Develop and

implement cost saving and profit enhancing measures.

  • Utilize computer to accurately charge customers, create forecast and revenue reports and write

correspondence. Input and retrieve data and change computer procedures using complex series of

keypunches to program system.

  • Ensure maintenance of equipment by calling for repairs and training staff on proper use.

  • Conduct competitive research and report trends and recommendations.

  • Support the entire Food and Beverage operation including supervising other areas if necessary,

handling special projects, running promotions, handling public relations and marketing.

  • Provide clean and safe environment by assigning and assisting with cleaning.

  • Perform other related duties as assigned.

Specific Job Knowledge And Skills

The individual must possess the following knowledge

Specific Job Knowledge And Skills

The individual must possess the following knowledge, skills and abilities and be able to explain and

demonstrate that he or she can perform the essential functions of the job, with or without reasonable

accommodation.

  • Thorough knowledge of Food and Beverage outlet operations including foods, beverages,

supervisory aspects, service techniques, and guest interaction.

  • Considerable skill in math including determining percentages.

  • Ability to walk, stand, and/or bend continuously to perform essential job functions.

  • Ability to move up to lbs. with wheeled assistance.

  • Ability to lift up to lbs. and to lift lighter objects overhead.

  • Ability to communicate in English, both orally and in writing, with guests and employees, some of

whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate

information and to resolve problems.

  • Ability to work under pressure and deal with stressful situations during busy periods.

Other Expectations

  • Regular attendance in conformance with the standards, which may be established from time to time,

is essential to the successful performance of this position.

  • Due to the cyclical nature of the hospitality industry, associates may be required to work varying

schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.

  • All employees must maintain a neat, clean and well-groomed appearance (specific standards

available).

  • Employee is always required to take on the responsibility and wear appropriate Personal

Protective Equipment (PPE) as determined by position and duties.

  • Complies with health and safety rules, regulations and procedures to maintain a safe environment.

Working Conditions

Environmental Conditions

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is

considered “inside” if the worker spends approximately 75 percent or more of the time inside.

Qualifications

Education

Any combination of education and experience equivalent to graduation from high school or any

other combination of education, training or experience that provides the required knowledge of

skills and abilities. College degree is preferred.

Experience

Food & Beverage supervisory experience required; two years preferred.

Licenses Or Certificates

Food Service Sanitation certification required.

Food Handlers certification required.

CPR certification preferred.

Grooming:

All employees must maintain a neat, clean and well-groomed appearance (specific standards

available).

Other:

Additional language ability preferred.

Full-Time: We offer a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, pet

discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical

accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much

more!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Topnotch Resort

4000 Mountain Road
Stowe, VT 05672

(802) 253-8585

115 Room Resort

www.topnotchresort.com

Managed By

Our Resort

A majestic mountainside destination in Stowe, Vermont that blends the gracious charm of a ski lodge with the luxurious amenities of a world-class resort. This is Topnotch. Much like a countryside auberge, you’ll find an intimate and serene escape at our New England luxury resort – one that brings nature seamlessly into the conversation. And inspires conviviality at every turn. With only 68 rooms and 23 luxurious resort homes, and many to welcome few, our Vermont country retreat offers an unyielding focus on the hotel experience and on characteristics that separate the extraordinary from the ordinary.

Surrounded by a 120-acre wooded estate in Stowe, Vermont, our personality is defined by the close company we keep with the mountains. And by the many invitations this environment extends. Here, you can do anything (well, nearly anything) you want. Cross-country and downhill skiing (we’re two miles from Mt. Mansfield). Golfing, horseback riding and sleigh rides, hiking, biking. Or escape to your balcony with a good book – or a chaise by our indoor and outdoor pools – and drink in the sights, the air, the moment.

Our Topnotch Spa is considered one of the world’s top resort spas by Spa Finder, Condé Nast Traveler and Travel + Leisure. And is committed to creating bliss. Tennis? With six outdoor and four indoor courts, as well as a USPTA-certified international staff, our Tennis Center is ranked one of the Top Ten U.S. Tennis Resorts. Close by, one of the most beguiling of New England towns, Stowe, Vermont, offers a legendary mix of shops, culture, cafés and hospitality.