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Catering Sales Manager

Posted June 28, 2022

Hilton Phoenix Resort at the PEAK
Phoenix, AZ
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About This Job

The Hilton Phoenix Resort at the Peak is looking for a FT - Catering Sales Manager to join our amazing Team!

**Summary of Benefits**

Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton

Flexible Schedules

Career Growth & Development

Insurance Benefit Available for both Full Time and Part Time Team Members

401k Plan and Company Match Program

Vacation Pay / Sick Pay – Full Time and Part Time Team Members

Holiday Pay – Full Time Team Members

Amazing Recognition Programs/Giving Back – Community Outreach

Trip Reduction Program – Resort off a Main Bus Line

Tuition Reimbursement

$2.00 – Team Member Lunch Program

Represents the Resort and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services. Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded.

ESSENTIAL JOB FUNCTIONS:

  • Represent hotel by soliciting, responding to and negotiating with persons requiring large and complex group accommodations (generally over 50 guest rooms) with or without meeting space and/or on-site (hotel) catering, based upon market segment and account files assigned by the Director of Sales (and Marketing). Represent hotel in significant interactions dealing with customers relative to sales and operational questions, concerns, and Negotiate contracts with customers and commission agreements with third party agencies.
  • Initiate the preparation of proposals and/or contracts to advise prospective customers primarily of the hotel guest rooms, but also meeting space and/or banquet date, space and rate availability. Develop and quote prices for same
  • Attend weekly sales departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc.
  • Conduct site inspections with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other hotels
  • Move throughout property to conduct site inspections.  Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.
  • Handle account details so that all pertinent aspects of solicitation and closing are complete and documented.  Coordinate various departments' participation in servicing accounts.
  • Develop and conduct persuasive verbal sales presentations to prospective clients.
  • Develop client menus, write contracts and letters, as well as organize all other arrangements as they relate to social and corporate events.
  • Travel locally to meet with or call individual corporate clients by telephone to solicit annual, week day and weekend business.
  • Communicate both verbally and in writing to provide clear direction to staff.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation using some other combination of skills and abilities.

  • Basic hotel product knowledge, i.e., staffing, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies, city
  • Basic knowledge of the hotel structure/layout and how all departments interact.
  • Basic knowledge of various types of set up styles used in the meeting rooms.
  • Extensive knowledge of market and related meeting industry.
  • Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization
  • Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Access, Outlook, Delphi (or in house sales system), Market Vision, OnQ, InFocus, Internet and Intranet and Optimum Settings (or in house CAD program).

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English.  Self-starting personality with an even disposition.  Maintain a professional appearance and manner at all times.   Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Knowledge of a hotel structure and how all departments interact.  Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints.  Ability to move throughout the hotel to conduct site inspections. 

PERFORMANCE STANDARDS

Customer Satisfaction: 

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to Crescent.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:        

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Hilton Phoenix Resort at the PEAK

7677 N 16th Street
Phoenix, AZ 85020-4434

(602) 997-2626

Nestled near the Phoenix Mountain Preserve, Hilton Phoenix Resort at the Peak (formerly Pointe Hilton Squaw Peak Resort) is conveniently located near downtown Phoenix & Scottsdale and 20 minutes (10 miles) from Sky Harbor International Airport. The resort features all-suite accommodations with 224 remastered Agave Suites at North Pointe. Resort amenities include a four-acre waterpark, a kid’s camp, a full-service spa and fitness center, three delicious restaurants and 48,000 square feet of indoor/outdoor meeting space.