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Assistant Banquet Manager

Posted July 29, 2022

The Westin Kierland Resort & Spa
Scottsdale, AZ
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About This Job

Job Number

22069843

Job Category

Event Management

Location

The Westin Kierland Resort & Spa, 6902 East Greenway Parkway, Scottsdale, Arizona, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

Entry level management position that assists in leading the banquet staff while personally assisting in executing events based on requirements and standards. Assists in developing and directing team to provide consistent, high quality service.

Candidate Profile

Education And Experience
  • High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

Core Work Activities

Supporting Management Of Department Operations And Inventories
  • Assists in managing departmental inventories and assets including par levels and maintenance of equipment.
  • Maintains attendance log for banquet employees.
  • Maintains and enforces established sanitation levels.
  • Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
  • Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
  • Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
  • Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
  • Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
  • Assists in scheduling banquet service staff to forecast and service standards, while maximizing profits.

Participating In And Assisting In Leading Banquet Teams

  • Attends and participates in all pertinent meetings.
  • Leads shifts and actively participates in the servicing of events.
  • Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.

Providing And Ensuring Exceptional Customer Service

  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds to and handles guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Strives to improve service performance.

Conducting Human Resources Activities

  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Ensures employees understand expectations and parameters.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Reviews comment cards and guest satisfaction results with employees.
  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

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About this Employer

The Westin Kierland Resort & Spa

6902 East Greenway Parkway
Scottsdale, AZ 85254

(480) 624-1000

732 Room Hotel

careers.marriott.com

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Our Resort

Immerse yourself in luxury at The Westin Kierland Resort & Spa. Located in the stunning Sonoran Desert of Scottsdale, AZ, our resort offers an ideal getaway, just steps from upscale shopping, dining and entertainment in Kierland Commons. Play on three golf courses at Kierland Golf Club. Enjoy our Adventure Water Park, with a 900-foot lazy river, a 110-foot waterslide, the FlowRider, an adult pool, cabanas and islands. Escape to our spa for a relaxing massage. Reenergize in our WestinWORKOUT® Fitness Studio, hot tub, steam room and sauna. Settle into our spacious hotel rooms, casitas and suites, featuring Westin’s signature Heavenly® Bed, balconies or terraces and luxury amenities. Our seven restaurants and bars offer unique indoor and outdoor dining experiences. Our hotel showcases stylish event space, from ballrooms to meeting rooms. When you're ready to explore, TPC Scottsdale, WestWorld and Scottsdale Airport are a short drive away.