Search 32,141 current hospitality jobs

Senior Events Manager

Posted May 30, 2022

The Westin Jersey City Newport
Jersey City, NJ
Save this job

About This Job

Job Summary

Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.

Candidate Profile

Education And Experience
  • High school diploma or GED; 2 years experience in the event management or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities

Executing Event Operations
  • Solve problems and/or suggest alternatives to previous arrangements if necessary.
  • Leads pre-event and post-event meetings for assigned groups.
  • Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
  • Manages customer budgets to maximize revenue and meet customer needs.
  • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
  • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
  • Manages group room blocks and meeting space for assigned groups.
  • Adheres to all standards, policies, and procedures.
  • Celebrates successes and publicly recognizes the contributions of team members.

Executing The Sales And Marketing Strategy

  • Up-sells products and services throughout the event process.
  • Participates in customer site inspections and assists with the sales process when necessary.
  • Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).

Managing Profitability

  • Manages revenue and profitability associated with events.
  • Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
  • Reviews billing and payments with clients.

Providing Exceptional Customer Service

  • Interacts with guests to obtain feedback on product quality and service levels.
  • Handles guest problems and complaints.
  • Makes presence known to customer at all times during entire event process.
  • Follows up with customer post-event.
  • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
  • Strives to improve service performance.
  • Sets a positive example for guest relations.
  • Reviews comment cards and guest satisfaction results with associates.
  • Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Save this job

About this Employer

The Westin Jersey City Newport

479 Washington Boulevard
Jersey City, NJ 07310

(201) 626-2900

429 Room Hotel

www.starwoodhotels.com

Follow us:

About The Westin Jersey City Newport

he Westin Jersey City Newport offers exhilarating views of Downtown and Midtown Manhattan. We are the only 4 diamond hotel in Northern New Jersey and are located in the waterfront Financial District of Jersey City, minutes away from New York City. Escape to the serenity of our 429 spacious guest rooms, including 19 suites-some with amazing views of New York City or the Newport Marina. Awake energized and rejuvenated in our Jersey City hotel guest rooms featuring the Heavenly Bed® and the Heavenly Bath®, each providing a level of comfort that is often imitated, but never duplicated.  

Jersey City Hotel Features

Our Jersey City hotel provides thoughtful and distinctive amenities for all guests, including Wireless High Speed Internet Access throughout the hotel. For meetings and events, 20,500 square feet of contemporary meeting space and a team of culinary professionals will be sure to make your next occasion both inspiring and delightful. Empower your body and soul at the WestinWORKOUT® Gym and relax in our heated indoor pool or whirlpool. At the end of the day, unwind with your favorite beverage in the Half Moon Lobby Lounge and enjoy a delicious dinner at Fire & Oak.  

Accessible Jersey City Hotel Location

The Westin Jersey City Newport is ideally located minutes from Newark Liberty International Airport, just west of Wall Street and Manhattan's World Financial Center, including the 911 Memorial; Greenwich Village; Union Square; Midtown Manhattan, and Times Square. Our hotel is just one block from the Pavonia/Newport PATH station and immediately adjacent to the 1.2-million-square-foot Newport Centre Mall. Find total renewal at our Jersey City hotel.