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Banquet Manager

Posted July 29, 2022

Bethesda Marriott
Bethesda, MD
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About This Job

Job Number

22070367

Job Category

Event Management

Location

Bethesda Marriott, 5151 Pooks Hill Road, Bethesda, Maryland, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

Y

Position Type

Management

Job Summary

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

Candidate Profile

Education And Experience
  • High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

Core Work Activities

Managing Banquet Operations
  • Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
  • Applies knowledge of all laws, as they relate to an event.
  • Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
  • Adheres to and reinforces all standards, policies, and procedures.
  • Maintains established sanitation levels.
  • Manages departmental inventories and maintains equipment.
  • Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
  • Schedules banquet service staff to forecast and service standards, while maximizing profits.
  • Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating In And Leading Banquet Teams

  • Sets goals and delegates tasks to improve departmental performance.
  • Conducts monthly department meetings with the Banquet team.
  • Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
  • Acts as a liaison to the kitchen staff.
  • Leads shifts and actively participates in the servicing of events.

Ensuring And Providing Exceptional Customer Service

  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds to and handles guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Ensures employees understand expectations and parameters.
  • Strives to improve service performance.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Monitors progress and leads discussion with staff each period.
  • Participates in the development and implementation of corrective action plans.
  • Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
  • Attends and participates in all pertinent meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels

, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Jw Marriott

is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
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About this Employer

Bethesda Marriott

5151 Pooks Hill Road
Bethesda, MD 20814

1-301-897-9400

407 Room Hotel

www.marriott.com

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Located northwest of Washington, DC, in Maryland's Capital Region, our Bethesda, Maryland hotel is part of a thriving area with 200 restaurants, 20 art galleries and some of the best shopping in the area. Wisconsin Ave. is accessible just outside the hotel for direct access to I-270 and 495 and an easy 2-mile drive to downtown Bethesda, where plenty of parking is available and its bustling streets often host special events. We understand ease of transportation is a must, which is why our hotel in Bethesda, MD offers complimentary shuttle service to downtown, local destinations like the NIH campus and White Flint Mall, and the Metro's Red Line which provides continuous service to downtown Washington, DC. With 399 luxuriously chic hotel rooms, 8 distinguished suites, 18,500 sq ft of flexible event space and state-of-the-art Washington, DC meeting rooms, our Bethesda, MD hotel will provide you with the ideal venue for your meeting or create a lavish backdrop for your wedding reception in Maryland.