Posted May 2, 2022The Bethesdan Hotel, Tapestry Collection by Hilton
The Bethesdan Hotel, Tapestry Collection by Hilton features 270 guest rooms, 15,000 sq. ft. of event space, restaurant and bar. Centrally located in Bethesda, MD, the Bethesdan Hotel is part of a vibrant and welcoming community surrounded by charming neighborhoods, business innovators, walkable shops and great places to eat & drink. Walking distance from the Bethesda Metro station, the Bethesdan Hotel is a train ride or short drive from Washington, DC.
The Bethesdan Hotel is currently looking for a Front Desk Agent to join the team. The Front Desk Agent is responsible for greeting and welcoming all guests in the hotel and ensuring genuine guest service is provided throughout the stay cycle of a guest from the initial reservation, check in process, during their stay and check out.
ESSENTIAL JOB FUNCTIONS:
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate verbally and written in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests and fellow team members. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. Must be able to work weekends and holidays. Hilton and OnQ experience preferred but not required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
8120 Wisconsin Ave.
Bethesda, MD 20814-3624
270 Room Hotel