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Director of Security

Posted June 21, 2022

Virgin Hotels New York
New York, NY
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About This Job

Who we are:

We love what we do and what we do is important!  We believe that everyone should leave feeling better – this means not just our guests, but also our teammates.  Everyone should go home feeling better because they learned something new, or had fun working that day.  Therefore, we hire unique individuals who work together to create amazing experiences for our guests.  We recognize that every member of the team contributes to the success of the whole hotel.  No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission:

Should you choose to accept it…

As Director of Security, you are responsible for monitoring and controlling staff entrances patrolling on a regular basis, and managing undesirable behavior in order to deliver a safe Guest and teammate experience. As the Director of Security you would be responsible for directing and administering the implementation of all safety and security programs and initiatives. Specifically, you will be responsible for performing the following tasks to the highest standards:

You will also be required to lead a team, communicate, coordinate and work well with other teammates, managers and guests.  Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience!

The Nitty-Gritty:

What exactly you will be doing…

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities.  Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

  • Lead investigations of accidents, thefts, property loss, unlawful activities, and complete corresponding incident reports
  • Patrol of the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions
  • Direct response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
  • Serve as primary liaison with federal, state and local law enforcement
  • Oversee the administration and accuracy of all required reports and documentation
  • Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner
  • Coordinate additional personnel for Conference and Banqueting functions
  • Patrol all boundary areas, bedrooms, offices, storage areas, public areas, and function rooms
  • Ensure tours are carried out for the purpose of fire prevention, safe means of escape, and security
  • Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities
  • Plan, deliver and facilitate regular staff awareness training
  • Be fully conversant of company terrorist procedures and convey to staff
  • Be fully conversant with hotel Fire and Emergency procedures
  • Responsible for management of key control within all departments
  • Monitor and control staff entrances, (all the accesses at property as main entrance, parking, elevators, guests, vendors, employees, etc.)
  • Responsible for checking goods received and distributing
  • Operate, check and monitor the hotel surveillance system

What qualities are we looking for?

You got skills?  If you are able to perform the following, then you have come to the right place…

Stand for periods of up to 8-10 hours  

Input and access data in various computer systems

  • Understand guest inquiries and provide clear, concise responses
  • Work with others like a rock star, while constantly advocating for your guests
  • Understand the importance of completing a timely accident/incident report
  • Communicate clearly in verbal and written English
  • Work cohesively with other departments and co-workers as part of a team
  • Focus attention on details
  • Maintain confidentiality of all guests and hotel information
  • Maintain a neat, clean and well-groomed appearance per hotel standards
  • Adhere to hotel policies including but not limited to attendance, safety, behavior

Background must-have:

  • Current, legal and unrestricted ability to work in the United States
  • Associate/Bachelor’s degree preferred.
  • Minimum of 4 years of Loss Prevention / Security management experience.
  • Previous experience in hospitality preferred.
  • Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
  • Proficient computer knowledge.
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About this Employer

Virgin Hotels New York

1225 Broadway
New York, NY 10001

463 Room Hotel

Managed By

Virgin Hotels is set to open its new property in New York City this year. Fancy a preview of what to expect? Dive right in…

The city that never sleeps will be home to a brand new Virgin retreat in 2022, where you’ll find all the little touches you’ve come to expect from Virgin Hotels. We’re talking beautiful Chambers, a personalised welcome and a bed so comfortable you might be tempted to actually catch some zzz's – despite NYC’s buzzing rep.

Located on the northwest corner of 29th Street and Broadway in the heart of Manhattan, Virgin Hotels New York City is close to many of NYC’s hottest attractions. Central Park, the Met and Theater District (jazz hands at the ready) are all in easy reach.

This is a new-build hotel, with 463 Chambers, meeting spaces and plenty of restaurants and bars, including the brand’s flagship space, Commons Club. You won’t find anywhere else like it in the city.

Virgin Hotels New York City will also offer incredible event spaces, with amazing views of the Big Apple cityscape. The perfect spot to wow your guests over a Martini or three, with front-row seats to one of the world’s most hip and happening neighbourhoods.

Virgin Hotels New York will open its doors next year, and the countdown begins right now. Head over to the Virgin Hotels website to keep up with all the latest news, and get dreaming and scheming for your next NYC getaway.