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Rooms Controller

Posted July 2, 2022

JW Marriott Chicago
Chicago, IL
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Job Summary

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

JW Marriott Chicago

151 West Adams Street
Chicago, IL 60603

(312) 660-8200

610 Room Hotel

www.marriott.com

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Our Hotel

Embark on an extravagant escape from everyday reality at JW Marriott Chicago, a landmark hotel brimming with captivating history. Our newly renovated guest rooms are stunning, with accommodations inspired by the iconic Pullman luxury rail car. Benefit from our hotel's excellent location in downtown Chicago, on the Loop, with easy access to the West Loop neighborhood, Columbia College, the Art Institute of Chicago, Millennium Park and Skydeck Chicago. After a busy day in the city, pamper yourself with our array of luxury amenities, including an on-site spa, an indoor lap pool, a modern fitness center and a delicious restaurant and lounge serving authentic Italian cuisine and specialty cocktails. If you're seeking venue or meeting space in downtown Chicago, celebrate and congregate in our elegant rooms, including our stunning Burnham Ballroom.