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Front Desk Agent

Posted May 3, 2022

Crowne Plaza Houston Galleria Area
Houston, TX
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About This Job

Crowne Plaza Hotel Galleria Area located minutes from Uptown Park and the Galleria Mall is looking for an outgoing, and enthusiastic person for our Front Desk Agent position. If you're passionate about hospitality and want to work for a great hospitality management company and team, apply today!

Required Skills and Abilities:

-Previous hotel front desk experience preferred

-At least two (2) years of direct customer service experience required

-Flexible availability to work any shift, including evenings, holidays and weekends

-Must have the ability to communicate in English

-Basic mathematical skills and ability to make accurate mathematical calculations

-Able to stand on feet for at least eight (8) hours

-Able to work in a sometimes fast pace environment

Job Description:

-Greet and welcome guests checking in and process reservations

-Check guests out of hotel and thank them for staying at Crowne Plaza

-Retrieve small packages and facsimiles for guests

-Resolve guest related issues and complaints

-Use property management system to handle cash and credit card transactions

Benefits:

  • Medical, dental and vision insurance
  • Matching 401k
  • Employee assistance program
  • Free life insurance
  • Hotel discount program
  • Paid time off
  • Holiday pay

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Crowne Plaza Houston Galleria Area

7611 Katy Freeway
Houston, TX 77024

(713) 680-2222

207 Room Hotel

www.ihg.com

Welcome to Crowne Plaza Houston Galleria Area
Perfectly located near The Galleria Mall, The Marq*E Entertainment Center, and Memorial City Mall - the Crowne Plaza® Houston Galleria Area offers guests a convenient central location right inside the Loop at the I-10/610 interchange close to the Houston First Baptist Church. With over 12,000 square feet of unique meeting space, your "single point of contact" via the Crowne Meetings Director, a two-hour RFP response guarantee and a Daily Meeting Debrief, we are "The Place to Meet" among hotels in Houston. We go above and beyond your expectations! Houston visitors enjoy easy access to popular area attractions. Spend the day in the Houston Museum District, shopping at The Galleria or Memorial City Mall, or visiting the Houston Zoo. The Livestock Show & Rodeo and the Offshore Technology Conference held in the Houston Area are just minutes from our hotel.