Posted June 3, 2022The Ritz-Carlton, Lake Tahoe
Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Experience The Ritz-Carlton, Lake Tahoe and discover the pristine beauty of this breathtaking region. The hotel’s mid-mountain location provides ski-in / ski-out access to Northstar California offering the region’s best winter adventure. When you are ready for a day on the mountain, simply head down to mountain concierge where the ski valets will assist you with your boots and escort you to your skis and poles waiting on the slopes. A plethora of family activities are available in the Village at Northstar accessed from the hotel by an intermountain gondola. A luxurious slope-side spa and a vibrant children's program filled with interactive games, crafts and opportunities to connect with our mountain setting in meaningful ways allows every member of the family to make the most of their Lake Tahoe vacation.Welcome to a mountain retreat unlike any other featuring luxurious accommodations and exceptional service in the heart of Northern California. This North Lake Tahoe resort provides the perfect destination for anything from unforgettable family vacations to romantic weekend getaways. For additional information about our Lake Tahoe vacation resort, please contact a Ritz-Carlton representative at (530) 562-3000. If you are planning your next summer vacation, click here to learn more about the summer experience. The Ritz-Carlton, Lake Tahoe is a Tier 3 property in The Ritz-Carlton Rewards.