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Assistant General Manager

Posted May 4, 2022

TownePlace Suites Des Moines Urbandale
Johnston, IA
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Compensation

$45,000-$50,000

About This Job

What's in it for you…

  • Competitive total compensation package!
  • Paid time off and holiday pay incentives!
  • Bonus incentives!
  • Professional development and promotion opportunities!
  • Medical, Dental, Vision, and supplemental insurance available!
  • 401(k) available for all associates!
  • Hotel discount at locations worldwide!

About this job…

The Assistant General Manager is responsible for the overall operation of the hotel including front office, housekeeping, food services, and maintenance.  Assistant General Managers help set the culture of the workplace with an unwavering emphasis on guest satisfaction and associate performance.  Tasked with cultivating a best-in-class team, the Assistant General Manager works closely with the hotel team on hiring, training, and retention efforts.  Additionally, the Assistant General Manager assists management of hotel profitability though effective resource utilization.  Successful Assistant General Managers will lead a well-functioning hotel operation, meet revenue budgets, proactively address guest concerns, inspire associates to deliver on expectations, and promote a diverse and inclusive environment for all hotel guests and associates.

What you’ll be doing…

  • Proactively address guest concerns by ensuring appropriate, accessible, and convenient amenities and service offerings.
  • Effectively manage budgeted revenue by partnering with sales and revenue management.
  • Control purchasing to ensure effective management of controllable expenses.
  • Hire, train, and motivate an effective hotel team to deliver on guest expectations.
  • Promote a diverse and inclusive environment for all hotel guests and associates by building relationships with hotel leaders to promote a positive culture.
  • Lead the hotel team through personal example while inspiring hotel leaders to uphold the culture of the company and hotel.
  • Effectively communicate with all hotel departments to ensure availability of supplies and tools needed to perform work.
  • Listen to guests and empathize with their challenges and act on guests concerns.
  • Always maintain professionalism consistent with hotel brand and company expectations.
  • Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.

Success factors…

Experience & Education: 

  • 5+ years of hotel management experience, preferably with the same brand
  • Experience or involvement with sales and revenue management preferred
  • Bachelor’s degree or equivalent education and experience required
  • Valid driver’s license

Communication:

  • Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving
  • Strong administrative skills with intermediate experience with Microsoft Office systems
  • Must be able to speak, read, and write in primary language used in the workplace

Physical:

  • 8+ hours per day; stand, sit, and walk frequently throughout the workday
  • Lift, lower, push, pull, and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company.  First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer.

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About this Employer

TownePlace Suites Des Moines Urbandale

8800 Northpark Drive
Johnston, IA 50131

(515) 727-4066

116 Room Hotel

www.marriott.com

Managed By

Fully-equipped kitchens for a productive stay.

The TownePlace Suites Des Moines/Urbandale is an extended-stay hotel located in Johnston, IA. Feel at home in Des Moines with a fully equipped kitchen including a full-size refrigerator, microwave, cooktop, dishwasher, and cookware in each suite. Rooms also feature a large work space with complimentary WiFi and separate spaces for living and sleeping. Start each day off right with a complimentary hot breakfast buffet and take advantage of tea and coffee served throughout the day. Enjoy our indoor pool, 24-hour fitness center, and outdoor BBQ/Picnic area when you're ready to relax. Located in the northern suburbs just off I80/I35 and 86th Street, we are minutes from downtown Des Moines, IA. Our business park location is minutes from restaurants, entertainment, several shopping malls including Jordan Creek Town Center, and the office headquarters for John Deere Credit, DuPont/Pioneer,Rain and Hail Insurance, and Camp Dodge. Stay at the TownePlace Suites Des Moines/Urbandale to experience a wonderful stay.