Do you want to work in a fun, and energetic environment where you will be challenged, rewarded, and inspired? Join the team at the Sheraton Oklahoma City Downtown Hotel! We are a large, full-service hotel with multiple restaurant outlets and meeting space located in the heart of OKC's growing downtown destination area.

Candidates must have strong customer service, organizational and attention to detail skills. If that, is you, we want to hear from you!

BENEFITS:

• Growth opportunities!
• Marriott discounts at properties around the world
• Full range of benefits. Including:
• Medical
• Dental
• Vision
• 401K with company match 
• Paid time off
• Tuition reimbursement and more!

JOB TYPE:  Full-time

SCHEDULE: PM Shift

JOB OVERVIEW:  Balance room, restaurant, and bar work daily.  Post and balance charges and settlements in a timely and efficient manner.  Maintain files and reset the systems for next-day operations.

ESSENTIAL JOB FUNCTIONS:

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including a number of guests and room rate. Promote Crescent and brand marketing programs.  Make an appropriate selection of rooms based on guest needs.  Code electronic keys.  Non-verbally confirm the room number and rate.  Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
• Work with hotel Security to resolve any guest issues that occur on the overnight shift. 
• Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to break down revenue, covers, waiters' fees, tips paid out, and settlements by type and cashier.
• Run audit reports/journals from the front office system, Point of Service, and the computer.
• Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
• Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next-day operations.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

•  Self-starting personality with an even disposition. 
• Maintain a professional appearance and manner at all times.   
• Can communicate well with guests. 
• Must be willing to “pitch in” and help co-workers with their job duties and be a team player. 
• Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. 
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner.   
• Ability to access and accurately input information using a moderately complex computer system.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)