Posted May 4, 2022Gaylord Palms Resort & Convention Center
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required Housekeeping paperwork.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Welcome to our spectacular resort in beautiful Kissimmee, The Gaylord Palms, where extraordinary service and superior amenities create a world-class resort experience for leisure and business travelers alike. Near Orlando and just minutes from the main gates of Epcot, Disney and Disney's Hollywood Studios®, our majestic Kissimmee resort spans 63 acres and celebrates Florida's history, culture and natural beauty in both architectural style and landscape design. Our signature atriums recreate three Florida environments, each vibrant and delightfully immersive - from the gently rising mists of the Everglades to the funky and vibrant island revelry of Key West to the Spanish-infused, old-world charm of St Augustine. Business travelers and meeting planners will also enjoy our resort's central location, 400,000 square ft of flexible meeting space and 178,500 square ft Florida Exhibition Hall. Discover Gaylord Palms and experience all the wonder and enchantment of the Sunshine State under one roof!