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Guest Services Agent

Go Hilton Travel Discounts/Earned PTO/Employee Meals/Free Parking

Posted June 17, 2022

Hilton Chicago/Northbrook
Northbrook, IL
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The search is over! Apply to join our team today! We are hiring immediately. Enjoy discounted hotel stays worldwide! As a member of our team, you will have the opportunity to learn and grow in hospitality.


$15/Negotiable with Hilton Experience

About This Job

What will it be like to work for Hilton?

At Hilton Chicago/Northbrook we offer our employees an engaging and fulfilling workplace focused on excellence and growth. Our team comes from different backgrounds but are here for a common mission. If you share, our passion for delivering exceptional experiences to our guests, and are eager to grow personally and professionally, apply to join our team!

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:




Customer Focus


The Hilton Chicago/Northbrook is currently seeking qualified candidates for the position of Afternoon Front Desk Agent. What can you add to this dynamic team? We hope to hear from you today.

  • Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism.
  • Demonstrates good communication skills and helps ensure optimum communication between all shifts, departments, and management.
  • Demonstrates positive Team spirit, providing assistance to other Team members as necessary to achieve required standards of productivity and guest care.
  • Makes decisions in the best interest of the property and in compliance with all applicable policies and procedures.
  • Observes safe cash handling procedures required by brand and company policy and is responsible for the cash drawer, cash, and credit card information transactions for their shift.
  • Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements, brand, and company standards.
  • Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift.
  • Knows rates, locations, furnishings, amenities, and special features of all guest rooms and property public areas.
  • Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
  • Demonstrates competence in use of the computer systems.
  • Takes and records reservations accurately and confirms as requested; knows status of reservations on a daily and future basis.
  • Maintains a clean and organized lobby and front desk area.
  • Helps keep the area stocked, clean, and organized.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.

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About this Employer

Hilton Chicago/Northbrook

2855 N. Milwaukee Avenue
Northbrook, IL 60062

(847) 480-7500

245 Room Hotel

At A Glance

Enjoy the unique riverside location, nestled by a woodland preserve at the Hilton Chicago/Northbrook hotel. Travel to and from Chicago O'Hare International Airport in only 20 minutes via the convenient tollway or to the city of Chicago in less than 40 minutes. Benefit from a free shuttle bus to local attractions within a five-mile radius. This Northbrook hotel offers exceptional service and spacious rooms near many major corporations in the North Chicago suburbs.

  • 20 minutes from O'Hare Airport
  • Free shuttle service within 5 miles
  • Large meeting and wedding space for up to 600 guests
  • Award-winning Allgauer's on the River restaurant
  • 12 meter pool, sauna, steam room and fitness center