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Assistant Front Office Manager

Full Time benefits package available. Health, dental, vision, life insurance. Paid holidays, vacation

Posted July 4, 2022

voco Hotel Chicago & Holiday Inn Chicago Downtown
Chicago, IL
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Based on Experience

About This Job

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You communicate the groups and arrival times to staff efficiently, with an operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. 

If this sounds like you, Hostmark Hospitality Group has an exciting opportunity as an Assistant Front Office Manager at the newly renovated, dual branded voco Chicago Downtown/Holiday Inn Chicago Downtown Wolf Point Hotel.

As an Assistant Front Office Manager, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation.
  • Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated front office staff by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.

Our Story:

Opening in June 2022, in the heart of Wolf Point on the Chicago River, this newly renovated 521 room Holiday Inn Chicago Downtown is reimagined as a dual branded hotel, with the launch of the very first lifestyle hotel, the voco hotel in Chicago. The new voco Hotel Chicago will consist of 293 guest rooms and the Holiday Inn Chicago Downtown will consist of 228 guest rooms. The word voco is Latin and it means to “invite” and “call together” representing our thoughtful and unstuffy and charming nature of the brand.

Spacious & well-appointed, accommodations range from standard rooms to elaborate & extensive suites that pay homage to this great neighborhood of Chicago with unmatched views of the Chicago River, the historic art deco Merchandise Mart and downtown Chicago. Complete with special touches throughout, the hotels will feature an amazing new lobby bar that captures those same views, a restaurant that celebrates the tastes of Chicago and a marketplace that is open for our guests from early morning until late evening for a variety of fast casual faire.

Setting a new benchmark for event & meeting planners in Chicago, the voco Hotel Chicago & Holiday Inn Chicago Downtown boasts 25,000 square feet of event space packed with modern technology. Offering the most advanced, spacious, and centrally located event venues in the city, our conference center is a space for meetings and events with all the modern-day necessities in a timeless setting - perfect for social gatherings & corporate events alike.

The property is operated by Hostmark Hospitality Group, one of the country's premier hospitality management companies. Our success is based on a unique integration of vision & talent nurtured over 50 years of experience. We have a passion for the Art of Service - a dedicated approach to creating memorable experiences for our guests.

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About this Employer

voco Hotel Chicago & Holiday Inn Chicago Downtown

350 West Mart Center Drive
Chicago, IL 60654

(312) 836-5000

521 Room Hotel

Our Hotel

Chicago beckons as an exciting city escape, from boating adventures at Navy Pier to days spent exploring attractions like the Field Museum, Art Institute of Chicago and the Lincoln Park Zoo. Newly updated rooms, redesigned for the ultimate in guest comfort, combined with award-winning service and thoughtful amenities like the best parking value in Chicago, make stays at the voco Hotel Chicago & Holiday Inn Chicago Downtown unforgettable. 

Meet for cocktails at our chic Cityscape Bar and drink in a skyline view considered the best in Chicago. Stop in for a leisurely breakfast buffet, or enjoy a new take on comfort food with a hearty dinner at Merchants Cafe. Situated in the vibrant River North area, our hotel puts you close to trendy shops, award-winning restaurants, hip nightclubs and must-see destinations like the Magnificent Mile and Willis Tower Skydeck.