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Bellperson

Posted May 5, 2022

Sheraton Oklahoma City Downtown Hotel
Oklahoma City, OK
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About This Job

Do you want to work in a fun, and energetic environment where you will be challenged, rewarded, and inspired? Join the team at the Sheraton Oklahoma City Downtown Hotel! We are a large, full-service hotel with multiple restaurant outlets and meeting space located in the heart of OKC's growing downtown destination area. 

The candidate for this position must have outstanding guest service skills and provide exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous, and professional manner. If this is you, we want to hear from you! 

BENEFITS:

  • Growth opportunities!
  • Marriott discounts at properties around the world
  • Full range of benefits. Including:
  • Medical
  • Dental
  • Vision
  • 401K with company match 
  • Paid time off
  • Tuition reimbursement and more!

JOB TYPE:  Full-time

SCHEDULE: PM Shift 

JOB OVERVIEW:  Perform duties of Bellperson including assisting guests with luggage, performing pick-ups and drop-offs at the airport, assisting guests upon check-in and check-out, and assisting with and checking luggage as needed.

ESSENTIAL JOB FUNCTIONS:

  • Show guests to the room assisting them with their luggage.
  • Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel and local questions.
  • Perform the duties of a valet as required.
  • Parking and retrieving guest vehicles and following all safety and security protocols. 
  • Ensuring the parking area and front-drive is clean and safe. 
  • Directing guests on the front-drive.
  • Greet guests upon their arrival using the 15/5 rule.
  • Check luggage for hotel guests both for day and overnight.
  • Assist in luggage pulls for large groups in the hotel.
  • Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.
  • Open doors and greet guests in a friendly and courteous manner.
  • Maintain the cleanliness of the bell stand, lobby, and baggage room. Keep lobby door and windows clean when not busy with guests.
  • Post the daily events board and entertainment board in the lobby.
  • Maintain an open communication line through all shifts by proper use of intershift log.
  • Deliver messages and valet to guest rooms.
  • Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.
  • Comply with attendance rules and be available to work on a regular
  • Perform any other job-related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

  • Self-starting personality with an even disposition.  
  • Maintain a professional appearance and manner at all times. 
  • Can communicate well with guests. 
  • Must be willing to “pitch in” and help co-workers with their job duties and be a team player. 
  • Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events, and activities.
  • Ability to drive vans, limousines, and automobiles.
  • Have an excellent driving record as verified by a Motor Vehicle Report. 
  • Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists. 
  • Ability to grasp, lift and/or carry or otherwise move packages, boxes, and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. 
  • Ability to stand, walk and/or sit and continuously perform essential job functions. 
  • Perform tasks requiring bending, stooping, kneeling, and/or walking.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Sheraton Oklahoma City Downtown Hotel

1 North Broadway Avenue
Oklahoma City, OK 73102

(405) 235-2780

395 Room Hotel

www.marriott.com

Steps from Bricktown's wealth of dining and entertainment opportunities, our hotel taps into the pulse of Oklahoma City, placing guests in the center of it all. Thoughtfully appointed guest rooms and suites provide an inspiring backdrop to work and play; Paycom Center, home of Thunder basketball, is moments away along with the brand new Oklahoma City Convention Center and Scissortail Park. However guests elect to spend their time in the city, they can make use of our ample amenities, including a well-equipped fitness center, outdoor pool and several dining destinations. Block 23 showcases modern American cuisine served in an exuberant setting, while Aria Lounge presents elevated bar food and craft cocktails. With over 20,000 square feet of flexible venue space, our hotel is also a prime choice for conferences at Oklahoma City Convention Center or other special events in downtown OKC.