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Credit & Accounting Officer

Posted May 5, 2022

Hilton Ponce Golf & Casino Resort
Ponce, PR
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About This Job


A Credit and Accounting Officer is responsible for managing and administering the credit and collections function for the entire resort in the property's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Credit and Accounting Officer, you would be responsible for managing and administering the credit and collections function for the entire resort in the property's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Manage and administer the credit and collections function of the resort to include, but not limited to, the maintenance and control of accounts receivable and collection
  • Extend credit to group and catering clientele according to established standards and criteria, including, but not limited to, background clearance and credit assessment
  • Establish and implement hotel credit and collection policies and procedures in compliance with federal, state, local and company regulations and standards
  • Resolve disputes on direct-bill and collection accounts
  • Draft collection letters and address collection for accounts of $25,000 or more
  • Review credit and collection related issues including, but not limited to, Accounts Receivable Aged Trial Balance, high bill accounts, returned checks and credit card charge-backs and bad account write-offs
  • Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Recruit, interview and train team members (as applicable)
  • Supervise the processes related to the credit department and ensure that the departments of Sales and Catering, Front Office and Front Desk comply with the appropriate policies and procedures. 
  • Assume other responsibilities within the Accounting Department that are related to general ledger reconciliations, audits, internal and income audits and others, as necessary.


What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

To be successful in this role the candidates must also demonstrate the following skills, knowledge and abilities:

  • Bachelor's degree in Business Administration or in any related field, required
  • 3 years of experience in similar role within the same industry, preferable or in other type of business, or
  • 3 years of experience in an accounting department performing part of the accounting cycle
  • Business acumen: ability to understand hotel operations and how credit processes need to be applied
  • Financial software literacy: use programs like Microsoft Excel or be proficient in learning accounting software  to manage multiple accounts. 
  • Math abilities: must have strong number literacy
  • Communication: Communication skills are vital to properly engage with clients as well as team members
  • Organization: must have excellent organizational skills to make sure all financial record keeping is accurate 
  • Attention to detail: must focus on their work and check all their data entries for accuracy 
  • Multi-tasking abilities: work with multiple clients and processess, simultaneously. They must carefully multi-task to ensure everyone’s records are correct. 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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About this Employer

Hilton Ponce Golf & Casino Resort

1150 Caribe Avenue
Ponce, PR 00716

(787) 259-7676

254 Room Resort

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At A Glance

Our beachside location has a view of the Caribbean sea yet is only 10 minutes from Mercedita Airport and 5 minutes from downtown Ponce. We have everything you need for an unforgettable stay – elegant rooms and suites, first-class dining and facilities for business, relaxation and recreation. Luis Muñoz Marín International Airport is just 90 minutes from our resort. 

Host a fairytale wedding or a waterfront event at the Hilton Ponce Golf & Casino Resort. Set on the Caribbean Sea, this Ponce hotel provides a stunning backdrop for a business meeting or social gathering. The hotel offers a range of meeting rooms, an elegant ballroom and a full service business center.

  • Beachfront resort in Ponce, Puerto Rico
  • 27-hole golf course, club house, and casino
  • Precor© fitness center, two pools, and whirlpool spa
  • Restaurants, bars, and kids entertainment