Responsibilities And Duties

• • * Takes booking inquiry information via phone and prepares proper paperwork. * Enters data (operates various word processing and other software packages) to produce correspondence, forms, memoranda, and other documents. Understands written and verbal instructions. * Answers telephone and responds to caller inquiries speaking clearly and pleasantly. Exercises decision-making skills to direct callers' requests. Accurately records messages for staff and distributes the written messages to the staff members' office promptly. * Distributes printed documents to appropriate persons and locations to ensure prompt processing of time-sensitive information by hotel and supplier staff. Transports printed documents weighing up to pounds to offices, mailrooms, and other locations throughout the hotel building. * Organizes, files, and retrieves documents in appropriate binders to maintain essential records used in the department operation. Organizes items alphabetically and numerically. * Distributes outgoing and inter-office mail and documentation throughout the hotel. * Answers telephones for other individuals within the department during their absence from the office. * Performs other related duties as assigned.

Specific Job Knowledge And Skills

• Basic secretarial knowledge such as business letter formats and telephone etiquette.
• Excellent telephone skills and manners; ability to interact with fellow employees and clients of the hotel, both via phone and in person.
• Working knowledge of Microsoft Word 2000.
• Ability to read, write, and speak using excellent grammar and communication skills.
• Ability to input data into a computer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)