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Director of Rooms

Posted June 5, 2022

Hampton Inn Manhattan/Times Square South
New York, NY
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About This Job

Overview

Opportunity: Director of Rooms

Oversee all aspects of the rooms division with an emphasis on engineering and housekeeping operations in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager – General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Monitor front office financial operations and ensure compliance with accounting controls and procedures.
  • Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
  • Supervise all guest services department managers.
  • Review correspondence from guests and incident logs and direct staff according to information obtained.
  • Oversee vendor and personnel contracts throughout the hotel.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s degree preferred.
  • 5 to 7 years related experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Hampton Inn Manhattan/Times Square South

337 West 39th Street
New York, NY 10018

(212) 967-2344

184 Room Hotel

hamptoninn3.hilton.com

discover the excitement of New York City.

Travelers will discover the excitement of New York City from Hampton Inn Manhattan/Times Square South, located within the southern end of Times Square and minutes from the Jacob Javits Convention Center. 

Guests can relax in a bright, airy guest room and feel rested with a peaceful night’s sleep in a clean and fresh Hampton bed®. They can start their day right with Hampton’s free hot breakfast, or if they're in a hurry, grab a Hampton On the Run® Breakfast Bag, available Monday through Friday. Guests can maintain their daily routine with an invigorating workout in the modern fitness center, or take a break from your busy day and lounge in the cozy hotel lobby with free tea and coffee, available at any time of the day. 

  • Set in New York’s iconic Times Square
  • Close to Port Authority Terminal and public transportation
  • Blocks to Madison Square Garden and Penn Station
  • 184 guest rooms with accessible rooms available
  • Modern hotel built in 2009, newly renovated in May 2017