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Butler

Posted May 6, 2022

Palms Casino Resort
Las Vegas, NV
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About This Job

Working closely with the Room Service Manager, the Butler will play an important role inspecting, preparing and coordinating suites and services for the guest.

Core Job Responsibilities

  • Greet all VIP Palms guests upon arrival and escort them to their Suites
  • Explain facilities, services and attractions available for their comfort and pleasure and fulfill all requests that are possible for the guest with the collaboration of all Palms employees
  • Serve meals, snacks, tea, hors d'oeuvres, cocktails and other food and beverage items in guest suites
  • Assist guest in unpacking, packing and the selection, care and maintenance of their wardrobe
  • Polish shoes, remove spots, brush, press, perform minor repairs to clothing items and arrange for laundry and dry cleaning services and return of these items to the guest's wardrobe
  • Arrange for personal services including, but not limited to, haircutting and styling, manicure, massage, etc
  • Draw and assist guest with bath, dressing and other personal needs as requested at all times with the intention to offer the best type of services
  • Remain immediately available during assigned shift to respond to guest's needs
  • Coordinate housekeeping services by notifying the Housekeeping and Concierge departments of appropriate times to provide clearing, turn down services etc
  • Coordinate special requests made by the guests with the Butler Manager on behalf of the Casino Host or other management
  • Maintain an adequate stock of food and beverage items necessary to meet the needs of guests
  • Maintain Butler's pantry and all other assigned areas in neat and serviceable conditions.
  • Report deficiencies or safety hazards to the Room Service Manager and coordinate corrective action
  • Drive company vehicles to assist with guest requests as necessary
  • Maintain confidentiality of guest information and activities
  • Provide documentation on a daily basis to the Room Service Manager of special requests and particular likes and dislikes of each guest which is to be used by the Palms staff for future visits and updated in the Guest History Profiles
  • Allocate work time to attend to the responsibilities assigned
  • Continually update and attend training classes as mandated by management to assist in furthering their knowledge and skills
  • Responsible for glassware, china, silver and linen as well as any other items that may be used during a guest's stay
  • Greet all Membership Lounge guests explaining all services provided by the Membership Lounge
  • Provide upscale, personal VIP service to qualified guests in invited guest lounge.
  • Set up, maintain and break down food display
  • Take drink orders, prepare and serve alcoholic beverages maintaining complete knowledge of menus and beverage lists
  • Bus tables in a timely manner (within 5 minutes when guest is finished) and replenish food line on a regular/timely basis
  • Maintain cleanliness of lounge by clearing all tables of soiled dishes/glasses transporting them to dish room and call steward to clean kitchen/pantry in a timely manner
  • Register check at end of shift for all food items prepared for the lounge
  • Order food for following day based on levels and occupancy and complete all assigned side work and stock all butler/lounge pantries
  • Maintain cleanliness of work place and maintain compliance with local fire and health regulations
  • Provide a current Nevada Motor Vehicle Report to the department leader and Risk Management every 6 months
  • Immediately notify department leader of any changes to the Nevada Driver's License status
  • Perform other job-related duties as requested

Qualifications

  • At least two years of experience in a luxury hotel, casino, restaurant or related hospitality area
  • Butler experience in a luxury resort setting
  • Advanced understanding of food and beverage service skills including room service, wine and spirits knowledge
  • Basic computer skills and experience with POS systems
  • Strong written and verbal communication skills with the ability to effectively communicate in English
  • Excellent customer service skills
  • High school diploma or equivalent
  • Polished appearance and demeanor
  • At least 21 years of age
  • Must be tolerant to varying conditions of noise level, temperature, illumination and air quality
  • Constant contact with executives, department management, applicants, employees and guests
  • Use of standard office equipment
  • Basic math
  • Valid Nevada Driver’s License, Alcohol Awareness Card and Southern Nevada Health Card.

Physical Demands

  • Work is performed in a guest suite setting
  • Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
  • May be exposed to smoke
  • The noise level in the work environment is usually moderate to loud
  • Constant contact with executives, department management, employees, and guests.
  • Prolonged sitting or standing and mobility
  • Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally
  • Ability to push and/or pull items weighing up to 15lbs
  • Bending and reaching
  • Prolonged sitting or standing and mobility
  • Eye/hand coordination
  • Use of standard office equipment.
  • Ability to distinguish letters, numbers, and symbol

Equal Opportunity Employer

Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!

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About this Employer

Palms Casino Resort

4321 W Flamingo Rd
Las Vegas, NV 89103

Telephone (866) 752-2236
Reservations (866) 752-2236

Casino Resort

www.palms.com

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Palms Casino Resort is making history as the resort in Las Vegas fully owned and operated by a Native American Tribe. Palms Casino Resort reopens in Spring 2022 with two distinct towers with 700 hotel rooms and suites, a diverse mix of bars, restaurants, live entertainment venues and immersive lifestyle experiences across a 95,000-square-foot reimagined casino.

The resort also includes over 60,000 square feet of meeting and convention space, the 2,500-seat Pearl theater, a sprawling pool and spa area, a wedding chapel, the Brenden Palms 14-screen theater and nearly 600 units at Palms Place condominiums.

Palms Casino Resort is owned by The San Manuel Gaming and Hospitality Authority (“SMGHA”) an affiliate of the San Manuel Band of Mission Indians. Palms is located just west of the center of the Las Vegas Strip off I-15 on Flamingo Road. Palms is here to play!

For more information, visit www.palms.com and follow us on social media:
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