Posted June 6, 2022Courtyard Los Angeles Torrance/Palos Verdes
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The state-of-the-art lobby at the Courtyard Torrance-Palos Verdes, California hotel provides flexible spaces to work or relax in, complimentary Wi-Fi throughout and easy access to the latest news and weather conditions via our GoBoard®. The highlight of our lobby experience is The Bistro-Eat.Drink.Connect., which offers healthy food and beverages choices in the morning, including Starbucks® coffee, and dinner service with cocktails. Enjoy the comfortable bedding in our spacious rooms with balconies, 37” LCD HDTV’s, mini-refrigerators and free high-speed internet. This Torrance, California hotel also features two meeting rooms, self-service laundry facility, outdoor pool, whirlpool, on-site fitness center and complimentary on-site parking. The Courtyard Palos Verdes hotel in Torrance is conveniently located just blocks from Del Amo Fashion Center, one of the five largest malls in the US. Nearby attractions include Redondo Beach, Trump National Golf Club, and Long Beach Cruise Terminal and the Queen Mary.