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Senior Meeting and Special Event Manager

Posted June 6, 2022

The Ritz-Carlton, Marina Del Rey
Marina del Rey, CA
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About This Job

Job Summary

Plans and executes meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.

Candidate Profile

Education And Experience
  • High school diploma or GED; 3 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

Core Work Activities

Managing Meetings And Special Events Operations And Budgets
  • Researches and analyzes new products, pricing and services of competition.
  • Apprises property of all groups that will impact property operations.
  • Executes event management strategy that is aligned with the company’s business strategy and leads its execution.
  • Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards.

Managing Profitability

  • Develops working relationships with outside vendors and supports establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.
  • Creates opportunities to upsell during event planning.
  • Manages department controllable expenses to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

  • Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds to and handles guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Ensures employees understand expectations and parameters.
  • Strives to improve service performance.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities

  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Monitors progress and leads discussion with staff each period.
  • Participates in the development and implementation of corrective action plans.
  • Attends and participates in all pertinent meetings.
  • Reviews staffing levels to ensure that guest service and operational needs are met.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The Ritz-Carlton, Marina Del Rey

4375 Admiralty Way
Marina del Rey, CA 90292

+1 (310) 823-1700

304 Room Hotel

careers.marriott.com

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Enjoy stunning marina and skyline views at our luxury hotel in West Los Angeles 

Enjoy the warmth of the waterfront, as a getaway at the Marina awaits you in sun-drenched Southern California. Our Beverly Hills luxury hotel lies close to Santa Monica, Venice Beach and Malibu allowing visitors easy access to the area’s most desirable attractions and opportunities. Premier among other West Los Angeles luxury hotels, The Ritz-Carlton, Marina del Rey is located less than five miles from Los Angeles International Airport and is surrounded by fine dining, upscale shopping and an array of recreational and entertainment options. 

This luxury hotel offers:

  • 304 guest rooms and suites with private balconies featuring marina and city skyline views
  • Exclusive key-access-only Ritz-Carlton Club level rooms
  • L.A.’s only waterfront pool and whirlpool
  • Contemporary lobby lounge
  • State-of-the-art Fitness Center
  • More than 30,000 square feet of indoor and outdoor function space
  • Pet friendly hotel accommodations

The Employee Promise

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.

By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.