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Concierge

Posted June 8, 2022

JW Marriott Chicago
Chicago, IL
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About This Job

  • Part Time

Job Summary

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

JW Marriott Chicago

151 West Adams Street
Chicago, IL 60603

(312) 660-8200

610 Room Hotel

www.marriott.com

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Our Hotel

Embark on an extravagant escape from everyday reality at JW Marriott Chicago, a landmark hotel brimming with captivating history. Our newly renovated guest rooms are stunning, with accommodations inspired by the iconic Pullman luxury rail car. Benefit from our hotel's excellent location in downtown Chicago, on the Loop, with easy access to the West Loop neighborhood, Columbia College, the Art Institute of Chicago, Millennium Park and Skydeck Chicago. After a busy day in the city, pamper yourself with our array of luxury amenities, including an on-site spa, an indoor lap pool, a modern fitness center and a delicious restaurant and lounge serving authentic Italian cuisine and specialty cocktails. If you're seeking venue or meeting space in downtown Chicago, celebrate and congregate in our elegant rooms, including our stunning Burnham Ballroom.