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Group Reservations Coordinator

Posted June 8, 2022

The Ritz-Carlton, Laguna Niguel
Dana Point, CA
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Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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The Ritz-Carlton, Laguna Niguel

1 Ritz Carlton Drive
Dana Point, CA 92629

+1 (949) 240-2000

396 Room Hotel

careers.marriott.com

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The Ritz-Carlton, Laguna Niguel premiered as the first luxury beach resort along coastal Orange County. Today, the Dana Point resort boasts a newly re-imagined vibe, services and spaces, yet still occupies its perch atop 150 foot bluff featuring cascading views of the Pacific Ocean. The hotel is the premiere destination for travelers who desire a playful approach to Southern California luxury. Located half way between Los Angeles and San Diego, the surfside retreat awakens guests’ senses with its unique beach ocean-front setting and remarkable service heritage. Over the years, the resort has been the recipient of many awards, but is proud to boast its AAA Five Diamond status for the 28th consecutive year. 396 guestrooms including 29 spacious suites and 367 guestrooms Located in Dana Point, along seven miles of scenic coastline Seasonal overnight packages and day packages Six restaurants, bars and dining lounges Spa with 12 treatment rooms, named among the top 100 spa resorts Eco-Adventure Center for unique eco-excursions and experiences Let The Ritz-Carlton, Laguna Niguel inspire the ultimate getaway. Book your reservations at this exclusive California address today and indulge in the quintessential beach resort experience.Experience the re-imagined Ritz-Carlton, Laguna Niguel The Ritz-Carlton, Laguna Niguel is a Tier 3 property in The Ritz-Carlton Rewards.