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Catering & Conference Services Assistant

Posted May 9, 2022

Grandover Resort & Conference Center
Greensboro, NC
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About This Job

The award-winning Grandover Resort is currently seeking a Conference Sales & Services Assistant. This position will include preparing essential clients, event and manager documentation; coordinating with Sales, Convention Services, property departments and customers to ensure consistent, high-level service.

Essential Functions:

 Displays strong skills in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

 Manages the initial telephone and/or written communications with a guest, in a timely manner, in order to obtain the background details of the group requests so one can communicate the next steps in the process of booking an event. Assists in transitioning the client to the correct Sales Manager or Convention Service Manager to follow up in the group planning process

 Communicates accurate group specifications and history to the appropriate department in a timely manner.

 Promotes the proper use of function space, exhibit hall and overall event spaces.

 Promotes all available goods, services, attractions and sub-contractors to Sales and Convention Services group functions.

 Oversees and executes administrative tasks for the day-to-day operations. These tasks include but are not limited to office filing, printing, scanning, managing email and telephone communications, scheduling, outgoing and incoming daily mail distribution, in-house reporting, creating Sales and Convention Services client informational packets, creating package letters, distributing employee birthday cards, ordering office supplies and products, restocking and organizing all office items, etc.

 Communicates accurately on company policies, fire department regulations, safety alert codes, resort evacuation policies and other applicable government regulations for group or individual traveler business.

Requirements:

 Organizational and Multi-Tasking Skills
 Problem Solving and Conflict Resolution Skills
 Written and Verbal Communication Skills
 Customer Relationship Management Skills
 Microsoft Word and Excel Program Skills
 Telephone and In-Person Communications Etiquette Skills

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About this Employer

Grandover Resort & Conference Center

One Thousand Club Road
Greensboro, NC 27407

Telephone (336) 294-1800
Reservations (800) 472-6301

247 Room Resort

www.grandover.com

Managed By

LUXURY RESORT IN NORTH CAROLINA

Grandover resort in North Carolina offers the utmost in guest accommodations with spacious hotel rooms overlooking the Allegheny foothills and a world-class golf course. With appointments befitting foreign dignitaries, you will sink your toes into the custom tapestry and savor the refinement of the marble bath. Glide between the satiny sheets of the downy-soft bed and drift away in endless dreams.

Come relax with a good book on our verdant lawns. Soak up the Southern sunshine near the in-pool waterfall or swim indoors if blue skies turn gray. Treat yourself to a tennis lesson with one of our instructors or play all 36 holes of golf at your leisure. Tour one of several local vineyards and sample the wine or take in the nearby arts and entertainment near our Greensboro resort. Amenities at Grandover include:

  • 2 of the top North Carolina public golf courses
  • Golf Shop 
  • Luxurious day spa with access to the fitness center, sauna, steam room, hot tub 
  • Indoor/outdoor swimming pool 
  • Clay tennis courts for daytime and nighttime play 
  • Tennis instructor and golf instructor 
  • NC wedding reception sites

Select from one of our premium North Carolina spa packages and enjoy the incomparable pampering provided at our luxurious day spa. Let our specialists massage away all traces of life's stresses then immerse yourself in a steamy hot tub for a sublime finish to hours of exquisite relaxation. Choose from an array of massages, body treatments, and facials or enjoy The Couples Experience for two. Our Classic Spa Package includes the well-known Swedish massage. Follow a workout in the fitness center with a Sports Massage or Deep Tissue Massage. Indulge yourself in a Volcanic Stone massage with added Aromatherapy to promote a calmer or more energized you from our Signature Package. If there isn't time to enjoy a massage, treat yourself to a manicure, pedicure, or facial to help you feel your best.

Refined dining awaits you at the elegant Sicilian-style Di Valetta restaurant overlooking lush gardens. Breakfast, Lunch and Dinner are served to delight your pallet and satisfy any craving. We've designed our menus with a dollop of Southern flair and a broad range of choices for those with dietary restrictions. If you're golfing, take a repast at the Café Expresso or enjoy cocktails with your group at the Colony Bar. Wrap up your day lounging by a crackling fire in the Lobby Bar.