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Cage Supervisor

Posted May 9, 2022

Wheeling Island Hotel-Casino-Racetrack
Wheeling, WV
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About This Job

The Opportunity 

Delaware North Gaming is searching for a Cage Supervisor to join our team at Wheeling Island Casino in Wheeling, West Virginia. In this role you will oversee all areas of the cage and vault to ensure that all state, federal, and Delaware North guidelines, and procedures are being followed.

Responsibilities 

  • Lead and supervise a team of associates, providing planning and scheduling of work assignments, and performance development.
  • Participate in the selection and training of new team members, working to ensure they are knowledgable of laws and procedures.
  • Investigate and resolve customer complaints and issues.
  • Assist in the preparation of daily and weekly reports.
  • Monitor inventory supplies for cage operations.
  • Maintain an accurate cash bank and balance money at end of each shift; investigate all variances and report when applicable.
  • Monitor the ticket redemption machines and schedule maintenance as needed.
  • Maintain the supervisor bank transactions daily when necessary.
  • Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance.

Qualifications 

  • Minimum of 1 year supervisory experience in a gaming role.
  • Must be able to handle large money transactions accurately and reconcile vault impressments.
  • Superior communication and interpersonal skills and the ability to lead in a results-oriented, high volumeenvironment required.
  • Must have basic computer skills and knowledge of Microsoft Office.
  • Must be able to obtain and maintain a state gaming license.

Physical Requirements 

  • Ability to lift 30 lbs occasionally.
  • Must be able to stand for long periods of time.
  • Must able to bend and lift as needed.
  • Gaming environment, noise levesl may be moderate-to-high, including exposure to second-hand smoke.

Who We Are 

Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is a Delaware North-owned-and-operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing and simulcast wagering. Wheeling Island also features a 151-room hotel, many dining options, and a 1,000-seat showroom.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

  • Ability to lift 30 lbs occasionally.
  • Must be able to stand for long periods of time.
  • Must able to bend and lift as needed.
  • Gaming environment, noise levesl may be moderate-to-high, including exposure to second-hand smoke.
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About this Employer

Wheeling Island Hotel-Casino-Racetrack

1 South Stone Street
Wheeling, WV 26003

Managed By

Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is a Delaware North-owned-and-operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing and simulcast wagering. Guests can relax in the comfort of the 151-room hotel and enjoy a buffet, steakhouse and many other dining options. Wheeling Island also features a 1,000-seat showroom for concerts and other events, and meeting and banquet spaces.