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Front Office Manager

Free employee parking, Free employee meals, Discounted hotel rooms, 401-K, Paid time off, Quartz health insurance, Dental insurance, Vision insurance, Company-paid basic life insurance and short term disability, FSA, Voluntary life insurance

Posted May 9, 2022

The Madison Concourse Hotel and Governor's Club
Madison, WI
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The Madison Concourse Hotel has an opening for a full-time Front Office Manager to join our team! We are looking for someone who enjoys being a part of a team, recognizes the importance of providing exceptional service and can give our guests a positive and memorable experience every day.



About This Job

The Madison Concourse Hotel has an opening for a full-time Front Office Manager to join our team! We are looking for someone who enjoys being a part of a team, recognizes the importance of providing exceptional service and can give our guests a positive and memorable experience every day.


  • Coordinates front office activities of hotel and resolves problem arising from guests’ complaints, reservation and room assignment activities, and inquiries by performing the following duties personally or through subordinate supervisors and managers.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Responsible for the training, development and supervision of the Front Office team including the Assistant Front Office Manager, Bell Services team, Governor's Club team, and Front Desk team.
  • Confers and cooperates with other managers and Director of Rooms Division to ensure coordination of activities.
  • Perform essential duties of subordinates.
  • Assists Bell, Front Desk, or Governor’s Club staff during heavy traffic times.
  • Resolves guest complaints.
  • Answer inquiries pertaining to hotel policies and services
  • Maintain Front Office files.
  • Works with the Director of Rooms to create and implement the Front Office budget.
  • Ensures that all areas are adhering to the Front Office budget.
  • Promotes the Vision of the hotel to Front Office team members and guests.
  • Ensure open-line communication.
  • Perform shift duties at Front Desk, Governor’s Club and Bell stand in order to increase the exposure with service team members and guests.

Supervisory Responsibilities

  • Manages one subordinate manager and/or supervisors who supervise front line staff of the Front Office including PBX, Front Desk, Bell Staff, and Governor’s Club Staff. This position also directly oversees front line staff members.
  • Is responsible for overall direction, coordination, and evaluation of the department. Carries out supervisory responsibilities in accordance with the organization’s policies & applicable laws.  Responsibilities include hiring, training employees: planning, assigning directing work; appraising performance; rewarding & disciplining employees; addressing complaints & solving problems.

Job Requirements: College degree preferred. 3 years minimum progressive experience in Front Office supervisory/management position. Must be available weekends, holidays, and be flexible to work AM/PM shifts according to business demands. Proficiency in HIS, Microsoft Word, Microsoft Publisher, Microsoft Excel, Microsoft Outlook as well as internet.  

Salary: $60-$65K/year depending on experience

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. The Madison Concourse Hotel is a drug-free workplace.


We hire the most highly qualified people available and provide a competitive benefits package which includes:

  • Free employee parking underground
  • Free employee meal every shift
  • Discounted hotel rooms
  • 401-K matching retirement plan
  • Paid time off

Full-time positions also offer:

  • A rich Quartz health insurance plan - Our best plan has NO deductible! 
  • Delta Dental insurance
  • Vision insurance
  • Company-paid basic life insurance and short term disability
  • Flexible Spending Account (FSA)
  • Additional life insurance policy

Salary: $60K-$65K per year depending on experience.

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer.

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About this Employer

The Madison Concourse Hotel and Governor's Club

1 West Dayton Street
Madison, WI 53703

(608) 294-3000

356 Room Hotel

Property Description

Our staying power is confirmed by our long-standing dedication to being downtown Madison's premier hotel and we are proud to be one of the nation's most successful independent hotels. We offer our guests a special Madison experience through our distinctive customer focus and perfect location that cannot be found at a chain hotel.

Why People Like to Work for Us

Our ongoing fundraising sponsorships and donations are underlined by a commitment to create a true sense of community — both outside and inside the hotel. We embrace our responsibility of being a community leader by:

  • Supporting local children's organizations by hosting an annual children's holiday party with NFL Alumni
  • Sponsoring an annual United Way Campaign and Day of Caring for hotel employees
  • Donating hundreds of gift certificates yearly to non-profit organizations
  • Donating food to Second Harvest food banks
  • Providing class space for literacy programs
  • Offering an extensive recycling program throughout the hotel for office paper, cardboard, newspapers and aluminum
  • Purchasing recycled products when possible
  • Donating used linens and furniture to local organizations and shelters
  • Implementing a linen and towel conservation program and installing energy saving equipment
  • Encouraging hotel employees to volunteer with local community organizations
  • Supporting the arts through sponsorships and donations


The Madison Concourse Hotel and Governor's Club has been a long time favorite since 1974. The bottom line is, we are proud to be rated as Best Hotel For Business and Pleasure by Madison Magazine's Reader Poll. Our location in the heart of downtown Madison could be one reason we are always first. Or it could be our renowned service, the renovated Governor's Club executive level and 27,000 square feet of meeting space, complimentary wireless Internet and airport shuttle and Comfort Collection™ bedding. Whatever the reason is, you can count on it to last.


  • Wisconsin Bride Best Wedding Night Hotel
  • Madison Magazine Best Hotel for Business
  • Madison Magazine Best Hotel for Pleasure
  • Madison Magazine Best Local Chef

Property Statistics

Number of rooms
Sq. ft. of meeting space
Number of employees

Food & Beverage Outlets

Fine Dining


Hotel Amenities
  • 1 Indoor Pool
  • In-room whirlpool/jacuzzi available
  • 1 Fitness Facility
  • 1 Spa
  • Business Center
  • Beauty salon/barber
  • Concierge services
  • High Speed Internet-All Rooms
  • In-room coffee/tea
  • In-room refrigerator
  • In-room microwave
  • Newspaper (Mon-Fri)
Spa Amenities
  • Fitness Center