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Front Desk Supervisor

Posted June 8, 2022

The Westin Birmingham
Birmingham, AL
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Job Summary

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The Westin Birmingham

2221 Richard Arrington Jr. Boulevard North
Birmingham, AL 35203

(205) 307-3600

294 Room Hotel

careers.marriott.com

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Uplifting Surroundings

Take advantage of our central location in the Uptown Entertainment District at the Birmingham-Jefferson Convention Center, home to an arena and performing arts theaters. Nearby downtown destinations include City Hall and the Birmingham Museum of Art.

Peaceful Invigoration

Our goal is that you leave The Westin Birmingham feeling better than when you arrived. Recharge with the sustained energy that comes from a thorough session in our WestinWORKOUT® Gym, or spend a relaxing afternoon by the pool.

Welcome Comfort

Guests will experience a refreshing retreat infused with traditional Southern hospitality and design. The hotel comprises 294 guest rooms, including seven suites, all with the signature Westin Heavenly Bed® and Heavenly Bath®.