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W Lounge Nightlife Manager

Posted June 9, 2022

W Boston
Boston, MA
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About This Job

Job Summary

  •  Sign on bonus
  • Lounge and Nightlife

Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work..

Candidate Profile

Education And Experience
  • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

Core Work Activities

Managing Day To Day Operations
  • Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
  • Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.
  • Supports and supervises an effective monthly self inspection program.
  • Operates all department equipment as necessary and reports malfunction.
  • Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Understands employee positions well enough to perform duties in employees' absence.
  • Develops specific goals and plans to prioritize, organize, and accomplish work.
  • Monitors and maintains the productivity level of employees.
  • Verifies that all team members/supervisors understand the brand specific philosophy.
  • Maintains the operating budget, and verifies that standards and legal obligations are followed.
  • Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
  • Celebrates and fosters decisions that result in successes as well as failures.
  • Communicates areas that need attention to staff and follows up to verify understanding.
  • Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements.
  • Establishes and maintains open, collaborative relationships with employees.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.
  • Follows property specific second effort and recovery plan.
  • Stays readily available/ approachable for all team members.
  • Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.
  • Takes proactive approaches when dealing with guest concerns.
  • Sets a positive example for guest relations.
  • Stays readily available/ approachable for all guests.
  • Reviews comment cards and guest satisfaction result with employees.
  • Responds in a timely manner to customer service department request.

Additional Responsibilities

  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Performs hourly job function if necessary.
  • Extends professionalism and courtesy to team members at all times.
  • Comprehends budgets, operating statements and payroll progress report.
  • Performs other duties, as assigned, to meet business needs.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About this Employer

W Boston

100 Stuart Street
Boston, MA 02116

(617) 261-8700

235 Room Hotel

www.starwoodhotels.com

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A Spectacular Stage

Revel in Boston’s iconic spectacles from the city’s pulsating Theatre District. Home to W Boston, just a short stroll from the historical Boston Common, it infuses the city’s celebrated history with the buzz of bold boutiques and dynamic nightlife.

Exhilarating Amusements

Savor the tastes of our vibrant Market inspired by Jean-Georges Vongerichten. Hang out in the visionary W Lounge then recharge with an energizing workout at SWEAT® and detoxifying treatment at Bliss® Spa.

Insider Access

Bask in our 235 guest rooms and suites with panoramic views of the ever-evolving scene below. Or put on your own show with the fully wired technology and top entertainment—our Whatever/Whenever® service will make sure you have everything you need.

Mix it up.

Check out Boston’s colorful mix of creativity and commerce—from the Back Bay to the North End. Irish pubs, Italian pasticcerie, Chinese teahouses, universities; they are all just steps from W Boston, which is located in Midtown, the center stage of the city’s shopping and nightlife.

Take a stroll to the Waterfront, where the New England Aquarium unites with harbor cruises and whale-watching expeditions. Then indulge in dim sum down in Chinatown, the country’s fourth largest Chinese community. Of course nearby in the North End, Italian bistros and cafes line the streets. Be sure to sample the most coveted cannolis in town at Mike’s Pastry.

Explore closer to home at Faneuil Hall. The gathering spot of abolitionists, temperance advocates and suffragists is now a modern day marketplace full of shops offering everything from New England’s best crafts to the city’s celebrated chowder. Or head over to Newbury Street for high-end stores and independent boutiques before basking in the Boston Common. The country’s oldest public park, it borders a number of the city’s neighborhoods and is just minutes from Louisburg Square and Beacon Hill’s narrow tree-lined streets, brick and cobblestone alleyways, and architectural showpieces. Infuse your day with even more history across the Charles River at Cambridge, home to both MIT and Harvard.

And there are always the city’s sports. Cheer on the Celtics and Bruins at TD Banknorth Garden, visit Fenway Park (a.k.a. the Green Monster) for a Red Sox game or salute the Patriots at Gillette Stadium. You can do almost all of it by foot via the famous Freedom Trail, or just hop on the T. Of course we’re also happy to provide insider recommendations. Just ask.