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Technology Specialist - IT

Posted June 9, 2022

Wind Creek Bethlehem
Bethlehem, PA
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About This Job

Description

The primary responsibility of the Specialist - Technology is to support for all levels of system design, installation and enhancement of hardware and software applications in the organization. All duties are to be performed in accordance with departmental and Wind Creek Bethlehem practices, and procedures.

POSITION RESPONSIBILITIES:

  • Assess and troubleshoot software/hardware problems through debugging, testing, and vendor assistance.
  • Provide recommendations regarding software/hardware changes to correct problems.
  • Assess, identify, troubleshoot, and diagnose failing/failed components through use of testing procedures and diagnostic software.
  • Instruct system users on basic application and personal productivity software functions in an informal setting.
  • Assist with defining policies and procedures, and works to improve call handling and resolution process.
  • Communicate resolution to appropriate IS staff and system users.
  • Install and upgrade Microsoft Windows operating systems including standard applications and associated peripherals.
  • Update virus protection programs and Client PC’s operating systems.
  • Logs problem calls and resolutions.
  • Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
  • Manage staff and organize department functions in accordance with company guidelines.
  • Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
  • Direct others in completion of a task or assignment. Render advice, and provide expertise or judgment based on information gathered, studied, analyzed or reviewed.
  • Arrange timeline to complete tasks and department assignments or projects, and meet the deadlines related to those assignments.
  • Work on actual project or service to help achieve the objectives of the department.
  • Evaluate information to render an opinion or take action based on that information that will impact the department or function.
  • Focus on achieving the goals or objectives of the department.
  • Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
  • Develop a working knowledge of all PGCB rules, regulations and Internal Controls applicable to your position.
  • Must read and understand the Wind Creek Bethlehem Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
  • Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.

Requirements

Minimum Employment Requirements:

  • 18 years of age, proof of authorization/eligibility to work in the United States.
  • High School diploma or equivalent.
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
  • Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
  • Maintain a professional, neat and well-groomed appearance adhering to the Wind Creek Bethlehem appearance standards.
  • Maintain consistent adherence to the Wind Creek Bethlehem Customer Service Standards.
  • Must be able to work varied shifts, including weekends and holidays.

Specific Position Requirements: 

  • Must have proficiency in the following software or system: MS Office, Windows 95/NT, XP, and MS Exchange. 
  • Must demonstrate analytical skills and ability to solve complex technical problems with little or no assistance.
  • Three years general PC trouble shooting is preferred.
  • Ability to work autonomously and interact with all levels of management.
  • Ability to perform duties assessing problems, challenges and solutions under minimal supervision.
  • Exceptional organizational skills with the ability to handle multiple, high priority projects with a keen attention to detail for all projects assigned.
  • Strong interpersonal, analytical and problem solving abilities.
  • Hands on energetic and motivated self-starter.
  • Ability to work overtime; weekends and on-call after hours.
  • Ability to travel to off-site properties to troubleshoot computer equipment and software.
  • Physical ability to access all areas of the property.
  • Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
  • Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
  • Ability to lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned.
  • Ability to work with others, communicate well, receive direction; review your own work.
  • Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
  • Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
  • Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
  • Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.
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About this Employer

Wind Creek Bethlehem

77 Wind Creek Blvd
Bethlehem, PA 18015

(877) 726-3777

400 Room Resort

www.windcreekbethlehem.com

Corporate Information

The Poarch Band of Creek Indians is made up of descendants of a segment of the original Creek Nation who once covered almost all of Alabama and Georgia. Unlike many southeastern Indian tribes, the Poarch Creeks were not removed from their tribal lands and have lived together for over 150 years near Atmore, Alabama.

In the early 1980s, the Poarch Creeks petitioned the United States government to recognize a government-to-government relationship, allowing them to operate as a sovereign nation with its own administration and system of bylaws. Their request was answered on August 11, 1984, when they became the only federally recognized tribe in the state of Alabama.

On April 13, 1985, the Poarch Band of Creek Indians opened a 1,500-seat high-stakes bingo hall in rural Escambia County, Alabama. Creek Bingo Palace immediately created 130 jobs in the small town of Atmore. It also set the Poarch Band on a path towards self-sufficiency and improving socio-economic standards.

In summing up the impact gaming has had for the Poarch Band of Creek Indians, former Tribal Chairman Buford L. Rolin states: “It has provided our rural community with jobs — both for our Tribal members and for our neighbors. It has allowed us to add to our community’s tax base, and it has provided us opportunities to educate our children, build housing and medical clinics, and improve the lives of our elderly. Our gaming business has also provided us with capital that we have used to start other businesses.”

Today, Wind Creek Hospitality, as the tribe’s principal gaming and hospitality entity, generates a sustainable revenue stream to support governmental services that contribute to the health and well-being of the Tribe. A five-member Board of Directors oversees Wind Creek Hospitality and reports directly to the nine-member Tribal Council.