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Guest Experience Coordinator

Posted May 10, 2022

Under Canvas® Mount Rushmore
Keystone, SD
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15.5000 (USD) Hourly Onwards

About This Job

Starting Wage: $15.50/hr

Position Overview  

As a Guest Experience Coordinator, you thrive on engaging with guests, creating extraordinary outdoor experiences, and being a brand ambassador for Under Canvas. This is a seasonal, hourly position that includes free housing.  

How You Will Succeed

  • Demonstrate the stamina to work long hours in varying weather conditions.  
  • Ability to execute and balance multiple priorities, all while positively engaging with on-site guests and upcoming arrivals. 
  • Effectively coordinate and execute tasks cross-departmentally including but not limited to, Guest Experience, Front Desk, Adventures, Food & Beverage & Groups. 
  • Welcome guests as they arrive, confirm their on-site activities, and set the tone for the duration of their stay. 
  • Share passion, knowledge, and recommendations for activities and attractions to experience in the local community.  
Decision Making
  • Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor. 
  • Eagerly seek opportunities to ensure guests have everything they need. 
  • Cultivate and share resources and leads with your supervisor for departmental growth. 
Achieves Results 
  • Conduct on-site activities consisting of but not limited to stargazing, nature walks, yoga, live music, special events (ie group events & holiday themed activities). 
  • Ensure all events and adventures are well attended and received. 
  • Strive for excellence in guest experience across all departmental priorities (adventures, on-site activities, retail & equipment rentals). 
  • Share passion, knowledge, and recommendations for activities and attractions to experience in the local community.  
  • Demonstrate accountability & diligence with all associated priorities. 
  • Contribute and assist teammates on-site to maintain high standards of camp operations. 
  • Participate in weekly and daily meetings to ensure the GECs as well as the Front Desk team are well informed about activities offered on site as well as off site, upcoming events or groups, and any other special events or arrivals. 
Time Management
  • Work efficiently to meet deadlines while maintaining high standards. 
  • Diligently communicate with supervisor on any pending priorities and immediate concerns. 
Other duties as assigned 

  What It Takes  

  • Have obtained a High School Diploma or GED  
  • Minimum two years of experience with guest interaction in resorts, hotels, or hospitality 
  • Service-minded with passion for guest service experience 
  • Genuine, outgoing, friendly, and dynamic 
  • Enthusiasm for sharing knowledge of local attractions, landmarks, activities, history, and culture 
  • Teamwork and adaptability 
Physical Requirements (If accommodations are needed, please contact HR during interview process):
  • Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events  
  • Ability to lift 30lbs independently; all lifts over 51 lbs. require assistance from a co-worker  
  • Able to stand and move for long periods of time 

Why Under Canvas  

Free Housing | Competitive Pay | Beautiful Locations | Great Culture | Training 

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About this Employer

Under Canvas® Mount Rushmore

24342 Presidio Ranch Road
Keystone, SD 57751

(605) 789-5194

74 Room Inn

Managed By

Located on an original gold mining settlement, Under Canvas® is the best way to experience one of America’s most iconic landmarks. Enjoy views of Mount Rushmore during the day and a star filled sky with incredible views of the Milky Way at night, all from the comfort of your private tent.

With tons of exclusive activities to go along with our luxurious accommodations, each member of your group is sure to find something they love.