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Security Manager

Posted May 10, 2022

Wheeling Island Hotel-Casino-Racetrack
Wheeling, WV
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About This Job

The Opportunity 

Delaware North Gaming is searching for a Security Manager to join our team at Wheeling Island Casino in Wheeling, West Virginia. As Security Manager, you will work to direct and oversee security operations as defined by leadership and supervise team members through planning and scheduling of work assignments and performance development.

At Delaware North, we care about our associates. We are committed to invest in our people's personal and professional journeys, without you, there is no us. These are just some of the benefits we offer: health, dental, and vision insurance, 401(k) with company match, performance bonuses, paid vacation days and holidays, and generous friends-and-family discounts at many of our hotels and resorts. Click here to learn more.

Responsibilities 

  • Maintains a safe environment for all, actively reports safety hazards and issues.
  • Assist in creation of department policies and procedures and ensuring the team is trained and equipped to deliver.
  • Staff gaming areas to assure compliance with state laws and facility regulations.
  • Demonstrates skill in dealing with guest complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the guest's goodwill.
  • Observes, investigates internal and external incidents, motor vehicle accidents, and medical situations. Composes written reports and takes photos when necessary.
  • Oversees and ensures that department equipment (radios, motor vehicle, key cabinets, etc.) and supplies are maintained, in their proper place, and available for use.
  • Effectively communicates to keep team advised of daily events and all company and departmental changes.
  • Follow all confidentiality policies and regulations regarding security and administrative information.
  • Act as liaison between police agencies and regulatory agencies.
  • Responsible for ensuring appropriate staff levels, coaching, and corrective action.
  • Role model Delaware North's guest service program, ensuring excellent guest service at all times.
  • All other duties as assigned. 

Qualifications 

  • Minimum 21 years of age
  • West Virginia State Security Required
  • High school diploma or GED required.
  • At least two years’ supervisory experience required.
  • At least two years related experience or law enforcement experience preferred.
  • Must have ability to obtain a state gaming license.
  • Intermediate computer skills including word-processing, spreadsheets, routine database activity and e-mail.
  • Must be able to handle conflict situations with tact and maintain your composure at all times. 
  • Have the ability to use a digital camera, scanner and various software programs including but not limited to Microsoft Excel and Microsoft Word.

Physical Requirements 

  • Requires some bending, stooping, squatting, kneeling, pushing and pulling.
  • Standing and walking 30% of the time.
  • Must be able to work outside in all types of weather.
  • Must be able to work in darkened areas.
  • Able to be confined to a small area for a long period of time

Who We Are 

Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is a Delaware North-owned-and-operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing and simulcast wagering. Wheeling Island also features a 151-room hotel, many dining options, and a 1,000-seat showroom.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

At Delaware North, we care about our associates. We are committed to invest in our people's personal and professional journeys, without you, there is no us. These are just some of the benefits we offer: health, dental, and vision insurance, 401(k) with company match, performance bonuses, paid vacation days and holidays, and generous friends-and-family discounts at many of our hotels and resorts. Click here to learn more.

  • Requires some bending, stooping, squatting, kneeling, pushing and pulling.
  • Standing and walking 30% of the time.
  • Must be able to work outside in all types of weather.
  • Must be able to work in darkened areas.
  • Able to be confined to a small area for a long period of time
Save this job

About this Employer

Wheeling Island Hotel-Casino-Racetrack

1 South Stone Street
Wheeling, WV 26003

Managed By

Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is a Delaware North-owned-and-operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing and simulcast wagering. Guests can relax in the comfort of the 151-room hotel and enjoy a buffet, steakhouse and many other dining options. Wheeling Island also features a 1,000-seat showroom for concerts and other events, and meeting and banquet spaces.