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Spa Front Desk Agent

Posted May 10, 2022

PGA National Resort & Spa
Palm Beach Gardens, FL
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About This Job

The Spa Front Desk Agent at PGA National Resort Responsibilities.

  • Greet all guests promptly and in a courteous manner
  • Handle all calls promptly and courteously providing accurate information
  • Provide all guests with all Spa collateral material, information on monthly specials and preferred patron program
  • Post all charges following accurate accounting procedures
  • Run closing reports and balance bank at the end of your shift
  • Sell all Spa and Salon retail products and assist with monthly inventory
  • Keep Spa retail areas clean and well stocked and inform management of any areas that need attention
  • Maintain accurate status of each guest’s method of payment with particular attention to Resort Guest’s room numbers and Member’s account numbers. Be aware of membership expiration dates.
  • Insure that Guests with groups are billed accordingly
  • Read any notes in Guest profile to provide accurate billing i.e.: VIP charge to sales, or charge to credit card, etc.
  • Involve management if there are any Front Desk issues that require attention such as scheduling errors, gender conflicts, etc.
  • Maintain accurate record of Gift Certificate Sales
  • Keep Front Desk well stocked and neat and clean at all times
  • Review and keep up to date on all departmental and relevant resort memos
  • Deliver messages as required
  • Perform other duties as assigned by manager

Education and Experience: High school diploma or equivalent; some college, a plus. Front desk, Reception, and/or Guest Services knowledge required.

Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization may exist. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Other Skills and Abilities: Knowledge of cash register, calculator, typewriter/keyboard, computer, credit card and check machines.

Responsibility and Authority: Employee Relations: Ability to effectively communicate with all departments, regular communication with Director of Spa, all Spa Managers, and with all Spa and Salon employees. Ability to maintain a high level of service and discipline with all Spa departments.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

PGA National Resort & Spa

400 Avenue of the Champions
Palm Beach Gardens, FL 33418

(561) 627-2000

354 Room Resort

Our Resort

PGA National Resort & Spa has long been a place of legendary moments. Here at this Palm Beach destination, luxury is always the standard, golf is never considered just a game and together the two create an enviable lifestyle in a setting that embraces the best Florida has to offer. Anchored by five championship golf courses, and renowned throughout the world as Home to the PGA Tour’s Honda Classic and the legendary Bear Trap, PGA National also boasts a world-class destination spa, a private state-of-the- art sports & racquet club and an exclusive private membership club at the heart of this luxurious resort lifestyle community.

The moment you arrive you will feel what draws people to PGA National. Golf is at the heart of it all, combined with great food and friends, an enviable year-round climate that lends itself to an active lifestyle – all offered in warm and welcoming elegant contemporary surroundings.