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Guest Service Agent

Posted June 9, 2022

THesis Hotel Miami
Coral Gables, FL
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About This Job

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

THesis Hotel Miami

1350 S Dixie Hwy
Coral Gables, FL

(305) 667-5611

245 Room Hotel

www.thesishotelmiami.com

Our Hotel

Located across the street from the University of Miami and easily accessible to the Metrorail, the Underline, US-1, and the Coconut Grove trolley, THesis Hotel is part of Paseo de la Riviera – a gathering place for all to connect.

Rethinking the way you experience a hotel stay, Thesis Hotel is bringing lifestyle, comfort, and community together. THesis Hotel Miami is focused on creating an active and engaged space for guests, friends and members of the Coral Gables community to come together. Featuring 245 hotel rooms, two chef-driven restaurants that will transport your taste buds around the globe, community-led inspired events, creative meeting & event spaces including the urban living room, and a rooftop pool serving the latest libations.